gas fire problem

golden_boy

Hi hope someone can advise me ,we bought a new gas fire 18 months ago the last few days ignition seems to be faulty and today packed in altogether should we be covered under the sale of goods act as i would class this fire as still new and should be repaired free

roswell

has it been serviced in the last 12 months ?

kat21

its probably dust, it certainly was with mine, you must have your gas appliances regularly serviced.
look out for anyone that is registered that does gas appliance servicing you should receive a certificate to say your appliances have been checked and the person checking it will put his details on it too.
kat

wonderfullife_2

golden_boy wrote:

Hi hope someone can advise me ,we bought a new gas fire 18 months ago the last few days ignition seems to be faulty and today packed in altogether should we be covered under the sale of goods act as i would class this fire as still new and should be repaired free

Hi
Totally agree with you,
"The sale of goods act"

Consumer legislation at least since 1979 has imposed a duty upon retailers that the goods which they sell must be of merchantable quality. This requirement has more recently been mainly re-badged so that goods must now be "satisfactory". This has been taken by the courts to mean that a product must work and must remain working for a reasonable period of time. On the basis that the courts are unlikely to expect consumers to re-invest £500 or so every couple of years or even three or four years in a new television or washing machine or what have you or much larger sums in a motorcar, nor have to spend substantial sums on keeping those products working during those first few years of use, it is reasonable to say that most Consumers are already adequately protected by Consumer legislation and certainly well beyond the perceived norm of the "1 year guarantee".

I would say a free repair is definately in order.

Hope this helps

Canucklehead

Hi

You won't be able to make any kind of claim until you know what the problem is.

Either call back the original installer, or a CORGI installer who is qualified to do gas fires (check back of his/her CORGI card to verify or visit https://www.trustcorgi.com)
If ,as said previously, it hasn't been serviced @ 12 months then the problem could have been picked up earlier and the product warranty is probably invalid

Good luck.
Corgi Guy

golden_boy

Hi there further to my original post had it checked today and was told the ignition button was gone and should last a lot longer should i go back to the shop quoting sales pf goods act