Dead Pixels on HTC Phone

grubby23

Hi all,

I just ordered the HTC Desire Z phone from Amazon. The device itself is great, however, there seem to be 2 dead pixels central of the screen which are very distracting on a white background.

Do people think there is a chance that amazon will exchange the product. On such a small screen, the dead pixel are quite a nuisance...

Many thanks for your feedback.

forever.insane

Email them maybe?

fwor

I can't see how they would have any choice. If they did not say it has defects and it obviously has them, then it is by definition defective.

In your position I would contact then and politely request a replacement, without even a hint of doubt.

grubby23

I am hoping that they replace it, however, for monitors there is also a policy that the unit is only taken back if there is a large number of dead pixels. So I was assuming there is a similar policy for mobile phones.

But yes, I will email them and see what they say.

fwor

grubby23 wrote: »

for monitors there is also a policy that the unit is only taken back if there is a large number of dead pixels.

That "policy" would only be valid if they explained it to you clearly in advance.

Some suppliers try to hide behind an ISO "standard" - which is actually only a voluntary guideline - but in consumer law they don't have a leg to stand on if they don't tell you about defects in advance.