Praise for Virgin Media

hoyles10

Yesterday afternoon I went to put the tv on and there was no power to our V+ box. I checked all the wires but couldn't get it working so gave them a call to explain that the box was knackered. They said they would log a call with an engineer and get one sent out to us.

9.30 this morning a cheery Virgin Media engineer turned up at the house, had a quick look at the box and swapped it over for a new one. I must admit I didn't expect them to come out so quickly so thanks very much Virgin

shell_belle

I must say that to date iv found their customer service fantastic. they are always really helpful and if something is their fault they admit it and then fix it.

spike7451

When I was a service engineer,we used to get given our faults over the phone,we called the office in the morning & we were given our work,This was recorded in a diary & we had 4 hours to respond to the fault after we got them.One thing of note tho is that all Service Tech's are all employees of VM & not contractors.