not sure how to go about this?

dangermouse

Hi, I've had a number of loans and credit cards, mainly from Lloyds but dont have any documentation/agreements etc. Now I know I should have kept them but I've lost them over 3 house moves. all of these policies and cards have been closed so should I write to Lloyds asking them for details of all my agreements with them over the last 10 years?
I'm sure I sound a bit thick but I'm not really sure of any procedure or protocol for this sort of thing. Anyway any help would be greatly appreciated.

The_Marksman

Do you still bank with Lloyds?

Do you still use the account, that the loans/cc were set-up from?

dangermouse

yep still with them, and Im pretty sure the account is still the same

The_Marksman

if that is the case, I would drop into your local branch and ask for this account information (account numbers, start/ finish dates etc).

Then download the consumer complaints questionnaire, read though it, fill it out stating your reason/reasons you feel mis-sold.

info, numbers and where to send the questionnaire along with a download for the questionnaire are here:

http://www.lloydstsb.com/payment_protection_insurance_complaints.asp

If you decide to call lloyds, ive found the less you mention ppi, the more helpful they are:D

dangermouse

thanks for this, do you mean the start/finish dates of the loans and cards and the agreements associated with them?

The_Marksman

Hi there,

yes, im pretty sure that you only need the start date for loans/cc when filling in the consumer questionnaire.

dangermouse

thanks for your help. I'll give it a go see what happens and let you know. once again thanks

The_Marksman

:cool:no worries, we are all here to help one another:cool:

Yes keep us posted on how you get on:D

and good luck!