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Problem with item - no communication
Enterprise_1701C
Posts: 23,410 Forumite
On 5th April I bought a replacement screen for my daughter's phone. It duly arrived and I replaced the screen. However, it does not work. I have reconnected everything, it SHOULD work.
I don't know what to do - the listing has been removed, although the seller is still selling. I have tried contacting them and receive no reply. Obviously I am running out of time, but I do not want to remove the screen and leave the LCD vulnerable to damage so do not wish to send it back. What I would really like is an answer from the seller, but I think I may have to raise a dispute to get one.
Any suggestions as to what I should do?
The seller has good feedback, no-one else seems to have trouble with the replacement screens.
I don't know what to do - the listing has been removed, although the seller is still selling. I have tried contacting them and receive no reply. Obviously I am running out of time, but I do not want to remove the screen and leave the LCD vulnerable to damage so do not wish to send it back. What I would really like is an answer from the seller, but I think I may have to raise a dispute to get one.
Any suggestions as to what I should do?
The seller has good feedback, no-one else seems to have trouble with the replacement screens.
What is this life if, full of care, we have no time to stand and stare
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Comments
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You could request the sellers details form ebay and phone them. If not open a dispute as that may focus the mind.'The More I know about people the Better I like my Dog'
Samuel Clemens0 -
The seller would be well within their rights to insist on a fully tracked return before refund in this case. personally as it is an item that could easily be damaged on instal I think most sellers would just ask for it back to protect themselves against a false claim.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0
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You will probably have to open an SNAD. It's surprising how this focuses the seller.0
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A touch screen I assume? There are two main components which make a touch screen work. The top screen and the digitiser. The replacement screen may be fine.
Apologies if you know all this.0
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