Tesco - Wine Server crashed - all orders LOST!!

kizziedog

I'm sure that this isn't the correct prlace to post this, but as the "Vent" forum doesn't have any posts (or viewers) I thought this may be more helpful.

I placed an online wine order which should have been delivered today. I called the "help-line" to report that delivery had not taken place and was told that thier Wine Server had crashed and lost all orders. Therefore I would have to place my order again.

I was dubious about this because no Company, large or small, does not maintain back-ups of all computer data.

When I tried to place the order again, I found that the 25%-off deal had closed and that some of the wines I wanted were not available.

Does anyone else have knowledge of this? Are they REALLY that inefficient? Or is this just a way to close off a discount deal that was costing them too much?

surfsister

mine was delivered today no probs!

contact customer services and if no joy try higher up usually works for me!

good luck

mcallister1

kizziedog wrote:

I'm sure that this isn't the correct prlace to post this, but as the "Vent" forum doesn't have any posts (or viewers) I thought this may be more helpful.

I placed an online wine order which should have been delivered today. I called the "help-line" to report that delivery had not taken place and was told that thier Wine Server had crashed and lost all orders. Therefore I would have to place my order again.

I was dubious about this because no Company, large or small, does not maintain back-ups of all computer data.

When I tried to place the order again, I found that the 25%-off deal had closed and that some of the wines I wanted were not available.

Does anyone else have knowledge of this? Are they REALLY that inefficient? Or is this just a way to close off a discount deal that was costing them too much?

There was a htread about this on grabbit late last night- perhaps if you search for that you will find more info.
P.S. This is ithttp://forums.moneysavingexpert.com/showthread.html?t=321664

floydy

kizziedog wrote:

I'm sure that this isn't the correct prlace to post this, but as the "Vent" forum doesn't have any posts (or viewers) I thought this may be more helpful.

I placed an online wine order which should have been delivered today. I called the "help-line" to report that delivery had not taken place and was told that thier Wine Server had crashed and lost all orders. Therefore I would have to place my order again.

I was dubious about this because no Company, large or small, does not maintain back-ups of all computer data.

When I tried to place the order again, I found that the 25%-off deal had closed and that some of the wines I wanted were not available.

Does anyone else have knowledge of this? Are they REALLY that inefficient?

Or is this just a way to close off a discount deal that was costing them too much?

:confused:

damn, typed a really long msg and appeard to have lost it,,,doh...along the same lines as kizziedog tho, feel ressured we wont lose out on this

kizziedog

Thanks Surfsister.

I called the Help-line back and this time was helped.

I have now been told that, so long as I order before Friday, I will get 25%off my order, ecoupon honoured and an extra £10 off. This will be done manually when I phone the help-line on the day of delivery.

I wish the original customer services lady had received the message!

To sum up - YES, Tesco really is that inefficiant - but they are now trying to recoup the mess-up.

kizziedog

Thanks Surfsister.

I called the Help-line back and this time was helped.

I have now been told that, so long as I order before Friday, I will get 25%off my order, ecoupon honoured and an extra £10 off. This will be done manually when I phone the help-line on the day of delivery.

I wish the original customer services lady had received the message!

To sum up - YES, Tesco really is that inefficiant - but they are now trying to recoup the mess-up.