My debit card has disappeared from online banking - potentially blocked - Help please

vsm14

Hi there

Basically, I have a Natwest student debit and credit card. However, when I go into my online banking soon, only the credit card is displayed, and I cannot make any transactions with the debit card.

I still had £30 of my overdraft left on my debit card, and whilst being slightly over my credit limit, there was money processing to bring it below this limit - it was just a case of when it showed on my statement.

After receiving an expected letter explaining I was over the credit allowance, I checked my online banking, to discover the debit card had gone. My only explanations are that A) it could be due to the credit card issue, although it had been over its limit for quite a few weeks awaiting my pay day or the £20 I had put into an online gambling site meant they blocked my card.

Before anyway says, I know gambling was silly, I just stupidly got the idea of using that card to play a bit of poker with my brother.

Any ideas as to what will happen next?

Many thanks

Sam

zppp

vsm14 wrote: »

Hi there

Basically, I have a Natwest student debit and credit card. However, when I go into my online banking soon, only the credit card is displayed, and I cannot make any transactions with the debit card.

I still had £30 of my overdraft left on my debit card, and whilst being slightly over my credit limit, there was money processing to bring it below this limit - it was just a case of when it showed on my statement.

After receiving an expected letter explaining I was over the credit allowance, I checked my online banking, to discover the debit card had gone. My only explanations are that A) it could be due to the credit card issue, although it had been over its limit for quite a few weeks awaiting my pay day or the £20 I had put into an online gambling site meant they blocked my card.

Before anyway says, I know gambling was silly, I just stupidly got the idea of using that card to play a bit of poker with my brother.

Any ideas as to what will happen next?

Many thanks

Sam

I would suggest calling them, it may be they blocked your card for security, in which case they will require you to confirm a transaction. I would call telephone banking, and they will advise you.

madgagoo

Contact the fraud team, I'm 99% certain the card has been blocked (for your security) as they suspect your card details may have been compromised.

Quick phone call to them to confirm all is Ok & you should be back up and running in 15 minutes or so.

0845 3003983 or 01252 308047 (from saynoto0870.com).

HTH