British Gas wrote off my debts!!!

Widelats

I have had a ongoing switch problem since November 2010, was contacted today after several complaints to head of complaints saying she had wiped my debt clear and my account is at £0.00 for both Gas and Electric :T

She initially set up payments scheme to pay every 2 weeks by card, i owed hundreds of pounds to them, but as a good will gesture for yet another mistake and another threat to send my debt to the debt collection agency LCS, has wiped the debt out.

Well, a great end to a 6 month long nightmare of trying to switch and hundreds of £££'s better off, debt free from Brit Gas.

Ms-Pacman

thats great news for you.
sometimes its nice to see that a company admits staff failures when they do occasionally happen, the bonus was getting the slate wiped clean!
a nice fresh start for you, everyone deserves a chance and I think you got very lucky!

Widelats

Thanks, was a nice surprise when i was told to destroy my payment cards I will take great delight in cutting them up to shreds

moneyuser

Make sure you get this in writing or have some form of evidence that your balance is now zero.

katerinasol

Wow, fantastic news! It's great when a company does something like this! Like moneyuser said, make sure you get it in writing though. I would probably frame it and put it on the wall or something!