Another PC World complaint

HelenS70

Hello all, I just need to get this off my chest.

3rd of May I bought a HP netbook, printer and mouse online at PC World decided to pay the £10 delivery slot for 09/05/11 between 08:30 and 10:30. I noticed on the 5th May PC World took my money from the account for payment of the goods. Unfortunately at 10:30 today still no delivery so I call their 0844 561 0000 and was told that they don't have the item in stock, I didn't receive an email or phone call to let me know about this and I got a measly apology so I asked 'Francis' what do I do next, she said I could cancel the order and I will receive my funds back within 5 working days. So I canceled and started shopping for the same items elsewhere, luckily I found that John Lewis stocked the said items so I placed order and they will be delivered tomorrow morning.

Just half hour ago I received a telephone from PC World head office saying that the items will be delivered and I cannot cancel the order, I asked her why she couldn't give me this information this morning before I placed order with another company costing me yet more money, she didn't have an answer, I asked her to phone the distribution centre to cancel but she said that's impossible I will just have to wait for delivery and refuse it so then it will get sent back to the warehouse and then the cancellation process can begin. I haven't yet received an email to when I will receive delivery but all this is costing me more money and all I get is some lame apology. I asked to why I don't receive a proper apology and she said PC World doesn't send out apology emails or letters. Great! :mad:

I would however appreciate any advise from anybody here on how to deal with this, I feel totally let down and I don't have that sort of money lying around for two orders.

Thanks for reading,

Helen

isplumm

HelenS70 wrote: »

Hello all, I just need to get this off my chest.

3rd of May I bought a HP netbook, printer and mouse online at PC World decided to pay the £10 delivery slot for 09/05/11 between 08:30 and 10:30. I noticed on the 5th May PC World took my money from the account for payment of the goods. Unfortunately at 10:30 today still no delivery so I call their 0844 561 0000 and was told that they don't have the item in stock, I didn't receive an email or phone call to let me know about this and I got a measly apology so I asked 'Francis' what do I do next, she said I could cancel the order and I will receive my funds back within 5 working days. So I canceled and started shopping for the same items elsewhere, luckily I found that John Lewis stocked the said items so I placed order and they will be delivered tomorrow morning.

Just half hour ago I received a telephone from PC World head office saying that the items will be delivered and I cannot cancel the order, I asked her why she couldn't give me this information this morning before I placed order with another company costing me yet more money, she didn't have an answer, I asked her to phone the distribution centre to cancel but she said that's impossible I will just have to wait for delivery and refuse it so then it will get sent back to the warehouse and then the cancellation process can begin. I haven't yet received an email to when I will receive delivery but all this is costing me more money and all I get is some lame apology. I asked to why I don't receive a proper apology and she said PC World doesn't send out apology emails or letters. Great! :mad:

I would however appreciate any advise from anybody here on how to deal with this, I feel totally let down and I don't have that sort of money lying around for two orders.

Thanks for reading,

Helen

Reject under DSR or as they say refuse deliver

loztiggy

They sure do do apology letters....Iv had plenty!