Help!! Tj hughes faulty tv

jaynelynn · 9 May 2011 at 9:09AM

Hello! I bought a tv from TJ Hughes in Aug last year, we now have all sound no picture. Took it back with a bank staqtement (bought it with my visa), but didnt keep the stand as it was mounted on a bracket. As there is no stand they will not refund/replace......what are my rights?

Thanks :-)

kwaks · 9 May 2011 at 9:11AM

Tell them to repair then.

If they can't repair then the TV is scrap, so replacing won't be a problem as the stand will not be an issue.

Although, with that fault, are you sure a scart lead hadnt worked loose?

jaynelynn · 9 May 2011 at 9:20AM

They say they dont do repairs! No scart lead, just an ariel and power lead which I checked were in tight :-( Usually in this house it's all picture no sound hehehe.....Thanks

DeeMarie89 · 9 May 2011 at 9:27AM

Would they have replaced it if it had the stand? If so, tell them to keep the stand from the replacement. Problem solved.

hollydays · 9 May 2011 at 9:32AM

Complain to their head office,they are taking the !!!!

Forwandert · 9 May 2011 at 9:48AM

Do they have any in stock to replace'it with? They tend to have limited stocks on items like this so thats probably why they can't, as for not refunding I don't blame them if you can't actually return the product you purchased and only a portion of it.