Win 7 Security 2011 $59.95 - Urgent Help Please

[Deleted User]

I'll be very grateful for help here please. I was spooked when horrible sounds and flashing warnings came up on my screen about infections +++ I tried to Google some information but the system wouldn't let me in saying that if I tried to navigate away my system would crash.

It also said something about 'bank fraud' and I was terrified as I have on line banking.

Anyway I paid $59.95 for complete security (Win 7 Security 2011) and now I don't know what I've done - I paid by credit card.

If I have done something awfully inadvisable can anyone help me out, please? I'm really worried.

I'll be glad to hear from anyone.

Crimson

gardner1

oh dear you have just been had

[Deleted User]

gardner1 wrote: »

oh dear you have just been had

Hello Gardner 1. I'm so worried I'm just glad to hear from anyone! What do you mean I have just been had? And is there anything sinister going on - I'm really out of my depth. Thank you for any insight.

Crimson.

stilltheone

Please tell us that you are joking.

Try getting on to your CC company and tell then you have been a victim of this fraud....and then get a new card.

stilltheone

In short, it is Malware masquerading as your saviour.

closed

Do a system restore to before this happened

install the free version of malwarebytes, do a full scan and fix anything found before closing

post a hijackthis log

contact cc company, tell them to cancel the transaction, it's a scam.

gardner1

malwarebytes would be my choice as well

[Deleted User]

stilltheone wrote: »

Please tell us that you are joking.

Try getting on to your CC company and tell then you have been a victim of this fraud....and then get a new card.

Thank you very much, Stilltheone. I am waiting to get through to my Credit Card provider just now. I appreciate your help. Once I have done this - I'll check out the other helpful posts,thank you all.

Crimson

The_Grandmaster

1. Contact credit card company to state it was a fraud transaction.

2. Download Malwarebytes Anti-Malware 1.50 - FileHippo.com and Install. Go to UPDATE tab, click CHECK FOR UPDATES. Run QUICK SCAN. Remove everything it finds and post log here. If log states restart is required to remove something, please do so.

3. Go to UPDATE tab, click CHECK FOR UPDATES. Run FULL SCAN. Remove everything it finds and post log here.

4. Download HijackThis 2.0.4 - FileHippo.com and hit the top button on the program. This produces a log within seconds - post log here.

closed

If CC argues, tell them the service provided was not fit for purpose

Annacho

Oh no poor you hope. you get it sorted out we had a similar problem my sister tried to down load a justin bieber pic from google images and got a virus called window xp security internet 2011.i did a roll back system restore and downloaded Malwarebites Antimalware it found eight virus