We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
EDF Arrangment Cancelled/Help
Hi,
I have a large gas with EDF £900,have been paying approx £100 per month but have missed a couple of arrangments which were cancelled.
Paid £100last month.
Today a rep called round,i missed him.
So called up and advised i could pay £200 today over the phone and asked to set up plan, was told as i have missed arangments the only option to avoid court action is to pay £670 today or pre-pay meter.
At this point phone starts to go flat,in form that i would charge and plug in and call back.
Phone flat, call back, get through to collections , first comment by Mr rude manager why are you calling back after being told no plan could be set up, in a nutshell i offered to increase to pay over phone £280 and set up plan, refused, so i inform i would check my latest bill to show less usage now rather than over cold winter and call back.
Call back very helpful lady and i explain position, she excepts £200 and sets me up on £100 per month. Great, wait 15mins later call back from previous Mr unhelpful manager informing me she had made a mistake and that my plan would be cancelled, my money would not be refunded"as you owe us that, and i will WATCH your account personally!!!"
Complained to his line boss, no avail.
Question can they cancel a plan when set up?
Any advice?
Many Thanks
I have a large gas with EDF £900,have been paying approx £100 per month but have missed a couple of arrangments which were cancelled.
Paid £100last month.
Today a rep called round,i missed him.
So called up and advised i could pay £200 today over the phone and asked to set up plan, was told as i have missed arangments the only option to avoid court action is to pay £670 today or pre-pay meter.
At this point phone starts to go flat,in form that i would charge and plug in and call back.
Phone flat, call back, get through to collections , first comment by Mr rude manager why are you calling back after being told no plan could be set up, in a nutshell i offered to increase to pay over phone £280 and set up plan, refused, so i inform i would check my latest bill to show less usage now rather than over cold winter and call back.
Call back very helpful lady and i explain position, she excepts £200 and sets me up on £100 per month. Great, wait 15mins later call back from previous Mr unhelpful manager informing me she had made a mistake and that my plan would be cancelled, my money would not be refunded"as you owe us that, and i will WATCH your account personally!!!"
Complained to his line boss, no avail.
Question can they cancel a plan when set up?
Any advice?
Many Thanks
0
Comments
-
They can do what they like. Have you considered a prepayment meter? If they are going to force you to have one it's better that you agree now rather than later as they will add charges to what you owe.0
-
They can to some extent do what they like, however the plan was defaulted on. How many plans you defaulted/ how long have you not paid, missed pays etc? You may find also that its in ther terms to change your meterDon't put your trust into an Experian score - it is not a number any bank will ever use & it is generally a waste of money to purchase it. They are also selling you insurance you dont need.0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 352.1K Banking & Borrowing
- 253.6K Reduce Debt & Boost Income
- 454.2K Spending & Discounts
- 245.2K Work, Benefits & Business
- 600.8K Mortgages, Homes & Bills
- 177.5K Life & Family
- 259K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards