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External HDD Problem Help Please

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Hello Everyone,

I am no technology expert and don't really understand any techie stuff.

I've got a Buffalo Model HD-PE320U2 external hard drive which I have been using for about a year. It was working very well until about two weeks ago.

I think my laptop caught a virus and there was a screen poppping up repeatedly saying something about 'defragmenting hard drive" (i think, if i remember well).

I then realised that when i tried to open my external HDD folder from my laptop, it was saying there's no files in folder. However, when i go to properties and check, it still says 80GB in use space.

On that day itself, I unplugged the HDD and re-set my laptop to its original factory setting. there are no further screens popping up etc. The laptop was back to normal.

To my disappointment, when i plug in my external HDD, it still says no files in folder but in properties, displays 80GB in use.

I've scanned the external HDD with an antivirus programme and i could see it scanning all the files stored in the external HDD. however, the laptop somehow can't see these files when i open the HDD folder.

Please could anyone help to explain why this is happening and if there is a solution to the problem?

Many Thanks.

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