Cancellation of Hotel Wedding Rooms

heretolearn_2

I don't think you have much come back.

this booking is nothing to do with your wedding. It's just a booking of accommodation. Those rooms are no longer available so they've given you a full refund and plenty of notice. Why should they do more?

Diver2

HeretoLearrn

I think that booking a honeymoon suite and associated family accommodation on your wedding day certainly is something to do with your wedding. Would you like to explain why you think it is not?

I think that they should do more because I will now be out of pocket as a result of their breach of contract.

Regards

Andy

shellsuit

Get someone to ring up to enquire about booking a couple of rooms for the same dates.

See what response they get.

If the hotel are trying to lead you up the garden path, you'll soon find out!

If they are, I'd go back to them and ask them what they are playing at.

visidigi

I think the issue is as your wedding is not acctually occuring (either the service or after party) at the hotel that the actual wedding portion of your posting isn't in anyway relevent to your actual booking - the needed and critical detail was provided in post #11 when it really should have been in #1.

As you are having the service and after party elsewhere this means you are nothing more, to the hotel at least, than a standard hotel guest merely staying with them (booking the honeymoon suite doesn't automatically stipulate you are a newly married couple staying as, for example, anyone can book the honeymoon suite for any purpose).

All the hotel is obliged to do, is refund you - if they were unable to accomodate you in the hotel but the wedding event was happening downstairs in the hotel then I would say they have to remedy that situation to equal or better.

As it stands, given you're just a standard guest to them, I don't really think they have to do any more than refund I am afraid.

Equaliser123

heretolearn wrote: »

It's just a booking of accommodation. Those rooms are no longer available so they've given you a full refund and plenty of notice. Why should they do more?

Because that is what contract law requires.

Diver2

Thanks for the all information so far.

Equaliser123 - could you possibly clarify for me exactly what contract requires them to do more than just refund, this is the aspect of the whole debate that I would like to understand more clearly.

Kind Regards

Andy

hollydays

Sorry for you, but you aren't going to get much out of them.

Equaliser123

Diver2 wrote: »

Thanks for the all information so far.

Equaliser123 - could you possibly clarify for me exactly what contract requires them to do more than just refund, this is the aspect of the whole debate that I would like to understand more clearly.

Kind Regards

Andy

Contractual damages are designed to put you in the position you would have been in had the contract been performed properly (i.e. you would have the hotel rooms). If, subject to an obligation on you to 'mitigate loss', it costs you more as a result, then you are entitled to claim that.

You need to establish that a) there was no cancellation term within any terms and conditions and b) that the alternatives you are proposing are reasonable.

Diver2

Thank you Equaliser 123 - we weren't given any terms and conditions as part of the booking process, just a reciept and and schedule of the rooms that we had. I guess that this means that there is no cancellation term?

Kind Regards

Andy