section 75 successful, merchant threatening me

Degenerate

When dealing with the merchant, don't forget to tell them you require a £75 handling fee for returning their wrongly sent goods.

meer53

chattychappy wrote: »

I think the OP's point is that they are available for collection. Given it was the supplier's mistake in sending the wrong goods, why should the OP have the hassle and expense of financing their return.

Personally I would return them just to end the matter, unless there was a particular reason not to (need special handling, not sure of return address etc).

It's not clear to me in what way the goods are wrong. Mention of re-stocking fees suggests the supplier might not accept the goods were wrong.

I don't think we have all the facts either. I too would return the goods, it seems as though the OP is wanting to continue arguing with the retailer/Lloyds. They have their money back, why risk any more aggravation ?

chanz4

dont the banks charge back letter say to return the goods to the merchant once a chargeback has been issued, I know they used to say it in their letters.

TighterThanTwoCoatsOfPain

I might have missed this, but what are the Goods? A £75 re-stocking fee would suggest they are reasonably high value and you said its currently being stored in your loft.

You need to make sure you dont damage the goods prior to them being collected. I dont recall where i read, but I'd suspect you would be liable for any damage whilst in your possession and lofts are often damp so hopefully its not electronic.

Worth double checking.

chattychappy

TighterThanTwoCoatsOfPain wrote: »

You need to make sure you dont damage the goods prior to them being collected. I dont recall where i read, but I'd suspect you would be liable for any damage whilst in your possession and lofts are often damp so hopefully its not electronic

You have to take reasonable care, but you wouldn't be liable for "any" damage. So yes - electronic goods in a damp loft, that would be negligent. But if despite usual domestic security arrangements they were stolen, then you wouldn't be liable for that.

gnaril

It would be a chargeback creidt which is basically winning the money back from the merhcants bank on a tecnicality under the card scheme rules.


Its not a Section 75 write off cause the bank would have requested the return of the goods to them if this was the case( depending if it was cost effective to do so and what the goods are).

The merchant are free outside of this to take any action they feel is necessary so this has moved on a bit now and has nothing to do with the bank and is purely down to you and the merchant regarding the goods you still have in your posession.

The disputes team cant/wont have anything further to do with the case im afraid. THe merchant have set timescales in which to challenge the initial chargeback and they have not done so from your post so you have won the cash. Anything else as I said above is between you and company.

The bank generally cannot comment on what you should do with the goods still in your posession after a chargeback in any case cause its nothing to do with them.

All the best OP.

lisyloo

Return goods to supplier - case closed ?

I don't think the OP should have the cost or hassle of sending the good back.
We do not know the hassle involved but it may not be insignificant.

meer53

lisyloo wrote: »

I don't think the OP should have the cost or hassle of sending the good back.
We do not know the hassle involved but it may not be insignificant.

If the OP can get the goods in his loft i can't imagine there should be much of a problem

The OP has both the money and the goods, they should be sent back, end of.

I can see why the retailer is chasing the OP.

slup_2

It is the retailers responsibility to collect them though....

meer53

slup wrote: »

It is the retailers responsibility to collect them though....

Says who ?