Laptop warranty help

kckleekyle

I recently called samsung to ask if my laptop charger was under warranty as it wasn't working ,I had already purchased a new one but was advised that the charger was still under warranty and as they are so expensive I should ask samsung to replace it.
The Samsung adviser who couldn't speak English too well and didn't seem to understand much, advised me that yes it was still under warranty but they would need the laptop back, I was very reclutant to do this as I use the laptop quite a lot and it worked perfectly fine, she insisted that I send the laptop back so this is what I did.
I have now been informed that the laptop is water damaged:eek and they are going to charge me £300 for repair plus a re-delivery charge? :mad:
I have argued with them and told them to listen to the original phone call (all calls are recorded ) they are now telling me to take it up with digi-care,
I have asked them to send the laptop back without charge so I can have it inspected independently but they are refusing unless I pay delivery charge,
Can anyone advise me on my rights, hope I have posted on the right board.

clinteestwood

Wow, thats a real bind.. and i feel for you. I find it strange that samsung are even charging if its still under warranty. First off, do you know if the laptop is actually damaged! of course there is no way of proving that you didnt damage it! I had issues with my toshiba and they collected, fixed and couriered it back to me without any cost being accrued on my behalf. How much is the delivery?

kckleekyle

clinteestwood wrote: »

Wow, thats a real bind.. and i feel for you. I find it strange that samsung are even charging if its still under warranty. First off, do you know if the laptop is actually damaged! of course there is no way of proving that you didnt damage it! I had issues with my toshiba and they collected, fixed and couriered it back to me without any cost being accrued on my behalf. How much is the delivery?

It was absolutely fine when it left my home, this is what has annoyed me so much the only problem I had was with the charger:mad:

clinteestwood

kckleekyle wrote: »

It was absolutely fine when it left my home, this is what has annoyed me so much the only problem I had was with the charger:mad:

It seems odd! do you have any correspondents with them (emails etc) that you could at least you use in your defense. Something that highlights that it is the charger that is the issue and not the laptop, that the laptop is working fine but it is the charger that is being temperamental/problematic?

i can understand your fury and frustration with this as there is really not a huge amount that you are able to do as they are the gate keepers!!!

aerostar

Unless you bought your laptop and charger from Samsung, you need to contact the shop you bought it from as it is their legal responsibility to sort it out.

kckleekyle

clinteestwood wrote: »

It seems odd! do you have any correspondents with them (emails etc) that you could at least you use in your defense. Something that highlights that it is the charger that is the issue and not the laptop, that the laptop is working fine but it is the charger that is being temperamental/problematic?

i can understand your fury and frustration with this as there is really not a huge amount that you are able to do as they are the gate keepers!!!

Well they say that all calls are recorded, I have asked them to listen to the original phone call saying I do not wish to send the laptop back only need the charger replacing.

kckleekyle

aerostar wrote: »

Unless you bought your laptop and charger from Samsung, you need to contact the shop you bought it from as it is their legal responsibility to sort it out.

Yes it was samsung that supplied both.

cjw32

Have they said anything about the charger? Is it faulty or not?

Or are they saying that the fault is that the laptop wont charge because the laptop is water damaged?

I dont think it has to be a lot of water for them to class it as water damage, there will be a little sticker in the laptop that changes colour or something with moisture, maybe you kept it in a car and condensation got in and made it look as though there had been water damage when there wasnt. They will have seen that the water indicator is there and then just assumed free reign to charge you for it.

kckleekyle

cjw32 wrote: »

Have they said anything about the charger? Is it faulty or not?

Or are they saying that the fault is that the laptop wont charge because the laptop is water damaged?

I dont think it has to be a lot of water for them to class it as water damage, there will be a little sticker in the laptop that changes colour or something with moisture, maybe you kept it in a car and condensation got in and made it look as though there had been water damage when there wasnt. They will have seen that the water indicator is there and then just assumed free reign to charge you for it.

They didn't ask for the charger back I still have it,