Problems on sons laptop

socrates

Just go the following email from my son describing the problems he is having with his laptop - can anyone help?

Upon installing the SP1 Windows 7 update, my system restarted itself and began to install the update. The installation goes well for a brief time, but then stops and an error code (C0000034) appears on the screen, causing the computer screen to freeze and then go blank.

I am forced to restart the computer, where I am given the option to repair the error. I select this option but after the computer claims that the problem is fixed, the same error code occurs when I restart.

I am also given the option to perform a system restore on this repair screen, however when I select this option it seems as though the computer does not register it.

I know for a fact that I have system restore points on my computer as I have used them before to recover work that I have forgotten to save, but as there is no way of accessing system restore I can't undo this problem.


This is apparently a common issue and I can't find any help from Windows themselves on how to resolve it.

Browntoa

this seems to get it back to pre sp1 status

http://answers.microsoft.com/en-us/windows/forum/windows_7-system/fatal-error-c0000034-on-boot-after-service-pack-1/5f7127e8-9887-4f01-aaa5-9729b69544b7

Browntoa

and this

http://support.microsoft.com/default.aspx?scid=kb;EN-US;975484

socrates

The laptop is not allowing him to get to those options - he is now trying a diagnostics boot-up