firefox - insecure update

punto123

when i open ff i keep getting this message below , many thanks


Something is trying to trick Firefox into accepting an insecure update. Please contract your network provider and seek help

aliEnRIK

Thats new

Have you copied and pasted? ('contract')

Download MALWAREBYTES (Make sure you click 'DOWNLOAD LATEST VERSION')
http://www.filehippo.com/download_malwarebytes_anti_malware/
Open malwarebytes and goto UPDATE and click 'check for updates'. After its updated goto SCANNER and click PERFORM QUICK SCAN then click SCAN
Remove everything thats found (needs to be ticked)
Post the COMPLETE log here AFTER youve deleted everything it finds
If anything was found then do the exact same but run a FULL scan

reboot
Download HIJACK THIS (Make sure you click 'DOWNLOAD LATEST VERSION')
http://www.filehippo.com/download_hijackthis/
Click MAIN MENU then DO A SYSTEM SCAN AND SAVE A LOGFILE(Takes seconds) then post the log so we can see whats running
(do NOT do anything else with Hijack but scan and post the FULL log)
If you get a message that you cant write to the hosts file then Press the SHIFT key, and whilst holding it RIGHT CLICK and select RUN AS (admin)

punto123

yes it is a copy and paste should be contact i will do as you suggest and post back

i see from here http://support.mozilla.com/en-US/questions/815130 quite a few people have the problem

WhiteChristmas

aliEnRIK wrote: »

Thats new

I think it's FF4's equivalent to "the website certificate is unsigned/expired".

RussJK

This is an error that's popped up the last few days. It's been suggested that it's related to the Google Updater. If so, then it'd be an idea to disable the google update service:

Start > Services.msc, look for anything 'google' and double click on each, and set the startup type to 'Disabled'.

Otherwise it's just as whitechristmas says, just the way FF4 reports problems with security certificates.

aliEnRIK

Surely if it was a built in firefox message, they would have spelled 'contact' correctly??

RussJK

aliEnRIK wrote: »

Surely if it was a built in firefox message, they would have spelled 'contact' correctly??

Hmm, it's spelled correctly in this:
https://bug583408.bugzilla.mozilla.org/attachment.cgi?id=469997

ENTITY errorCertAttrHasUpdate.label
"Something is trying to trick &brandShortName; into accepting
an insecure update.
Please contact your network provider and seek help."