xp anti virus 2011

kduffy101

hi,
im trying to remove this virus from my fatherinlaws pc,i cant open malwarebytes,
can anyone advise me on this please.
thanks

kduffy101

i cant get onto the internet to download rkill.

aliEnRIK

Tried SAFE MODE WITH NETWORKING?

If thats no use then download rkill etc onto disc (or usb device, though bear in mind the usb device might get infected)

kduffy101

im useing a laptop down the stairs,
when i go into safe mode and try to run as administrator its asking for a password,which i dont know,
i have a copy of rkill on a disk in my own house,if all else fails i will go and get the disk.

aliEnRIK

Your father in law doesnt know the admin password?

Youd be better of reinstalling the operating system and starting from scratch

kduffy101

he said he has never used the admin password,(hes 70yrs old)and not very pc savvy.

WelshSun

I agree with above. Reinstall the operating system from scratch. More simple. Hopefully hes backed up all his files.

kduffy101

theres not much on his pc,only music+photos ive got his photos on dvds.
im going to try the rkill disk today after work,if that fails i will reinstall xp for him.
thanks for all the comments

kduffy101

all fixed now,rkill done the job,malwarebytes found 130 infections.

The_Grandmaster

Post log here. (LOGS tab at top and pick the relevant date which opens up a notepad document with the logs).