wireless will not connect!!

jadebrooke10

hi, i have an acer 5315 laptop with virgin internet. the problem is that it will only connect through eternet cable!! will not go wireless!! say that the router is unidentified network! i really dont no how this has happend ! please help!

penrhyn

Have you ever been able to connect wirelessly with your current setup?

flashphoto85

have you reboot'd router? sometimes they just jam up
If so maybe worth factory restoring the router and re configure the wireless to WPA/2 and seeing if that clears it. Might need Virgins help there or if you have the router model number i may know

Hope that helps

Browntoa

moved over to the Techie part of the forum for you

jadebrooke10

iv reset the router, rang virgin they said its a problem with my laptop! went into the computer shop and he said delete the virgin profile off my laptop so i did and still nothing. it will only connect through eternet cable

kwikbreaks

There's a known problem with the VM superhub and Atheros WiFi adapters. If that's what you have you'll need to download and install the latest drivers - google will be your friend finding them.

http://community.virginmedia.com/t5/Up-to-50Mb-broadband/Super-Hub-FAQ-Updated-25-02-11/td-p/247111