Tesco misprice discussion area part 15

A_little_stressed!!

Got a £7 voucher from Mr Asda coz the self scan til got stuck & I had to wait 20mins then the staff got b*tchy. Gave me £2 then & i foned up for another £5!

itscheapandiwantit

stebiz wrote:

Don't forget to flirt with Mr Asda now and again. Keeps Mr T on his toes

Stebiz

It's not as much fun though, Mr Asda reluctantly gives you a £2 giftcard

Mr T reluctantly gives you Xbox 360s, Tv's whatever you want. He's like a very grumpy Santa

MyUserNamesTaken

stebiz wrote:

My guess is that because you have not entered a contract. No Offer and Acceptance and they simply gave you the tv that you have no rights with them. Same would be said if the item 'was not fit for purpose'. No contract. No rights. Just my understanding of English Law - but I'm not a lawyer.

Nice r&r anyway

Regards
Steve

Completely wrong. Statutory rights still apply even when an item is a gift. It has to be fit for the purpose. As for your comment on there being no contract, you couldn't be more wrong.

Invitation to Treat: Tesco has the item on the shelf and up for sale, with a price (or two).

Offer: Customer takes item to the till and makes an offer to pay the price on the SEL or item (which ever one is the lowest, as Consumer Law states that if two prices are given, the lowest price must be charged).

Acceptance: Cashier scans items and asks for payment.

Consideration: Customer pays money in consideration for the goods he is about to take out of the store.

Intention to Create Legal Relations: bloody obvious, so won't bother with this.

Once the above has happened, the contract is in place. The R&R policy has no bearing on the above contract whatsoever, as the refund is actually a gesture of goodwill in accordance with Tesco's national policy. As such, it does not nullify or invalidate the already existing contract. In the event that you are given your money back, as a gesture of goodwill, your statutory rights are not affected. It even says this on the bloody great big blue board.

Actually, the above is not entirely correct. By overcharging you, Tesco is actually in breach of the original contract (charging you more than you offered. To get away with this legally, it would have to be a counter-offer, which you would need to be informed of at the time of purchase and accept - this actually happens in store when the cashier reads out the price to you and you continue with the transaction, or if the cashier spots that the wrong price is a DVD and gets a member of staff to override the till). Tesco remedies this by offering, as a goodwill gesture, to give you all your money back. They do not have to do this as far as Contract Law is concerned - offering you back the difference would be enough to remedy the situation. However, Tesco's national policy is to give you all the money back. It still doesn't invalidate the original contract, nor does it change the terms of the contract.

sfc_boy

plastic_screw wrote:

i managed a digilogic tv the other day. full r+r no issues except the cs woman marked the receipt as overcharged, and also scribbled through the barcode at the bottom of the receipt which she said was the guarantee. she told me that as i had been refunded i didn't have any warranty as i ahdn't paid for it. in my eyes i should still be able to take it back under my statuatory rights if it breaks. can anyone confirm this???

This link:

http://www.oft.gov.uk/NR/rdonlyres/DECB976C-DC9C-4214-82EE-4ED114EBB4E3/0/oft002c.pdf

hope that works - I've not tried adding a link before - details your rights.

You bought the item, Mr T gave it you for free because they overcharged you, which is their choice. If it's faulty, it's down to them to resolve.

A_little_stressed!!

My inbox is empty by the way, just incase every1 thought it ws full & thats y they haven't PM'd me the latest hot mis price!

leadhead

stebiz wrote:

My guess is that because you have not entered a contract. No Offer and Acceptance and they simply gave you the tv that you have no rights with them. Same would be said if the item 'was not fit for purpose'. No contract. No rights. Just my understanding of English Law - but I'm not a lawyer.

Nice r&r anyway

Regards
Steve

Totally wrong.....

Your Statutory Rights arent affected by RandR

Says it on the blue board,...CS like to try and (incorrectly) get one over on you.

PabloMonkey77

Scanning DVD's:

Shake the box so the barcode side of the DVD is flat against the side of the security case. Hold the case perpendicular to the scanner and rotate to give the scanner the best chance of reading the barcode. It will read unless you have a really dirty security case ...

Plushchris

A_little_stressed!! wrote:

I've got 2 find one first! Can't believe theres none in all 3stores!
Cant scan DVDs coz the big boxes,
No Moet, no TVs, missed the mobile!LOL! Just talked the man in charge to a road trip 2mro, gna find another Tesco & try again.

P.S In tesco garage they have a storefinder book. Its free & has a full UK map in it 2. Easy to keep in the car for R&R'n or just getting lost!

P.P.S. I've got 2 incase i lose the 1st!!

They are handy but dont rely on the directions to the stores, they must have been written by someone that doesnt drive or something as the few I've tried to find, the directions have actually made the stores harder to find!

kronas

do the scanners scan multiple items to trigger a discount ?

itscheapandiwantit

kronas wrote:

do the scanners scan multiple items to trigger a discount ?

No unfortunately not, you have to go to a till