Car Insurance cancelled; no refund will be given!

EcoR1

mikey72 wrote: »

If the insurer offer to insure it, it's not up to the customer to check if they really mean it.
I wouldn't accept a cancellation either, as that will have to be declared for every quote later.
The AA could negotiate to move insurers, but if they messed up as a broker they shoiud cover the cost to move, and the customer can then truthfully declare the insurance wasn't cancelled.

It is up to the customer to inform the insurer of any material facts.

One assumes the AA don't insure Cat C vehicles and have only just twigged what's going on.

Yes they've been a bit crap renewing if they were the previous insurer but the customer should have mentioned it.

vaio

EcoR1 wrote: »

It is up to the customer to inform the insurer of any material facts.

One assumes the AA don't insure Cat C vehicles and have only just twigged what's going on.

Yes they've been a bit crap renewing if they were the previous insurer but the customer should have mentioned it.

Nah, the days of punters having to try and guess what an insurance company will regard as a “material fact” are long gone. Common sense (and assorted court/FOS rulings) mean that insurers have to ask clear & unambiguous questions about anything they consider to be a material fact.

In any event, it’s academic in this case as the insurers/brokers had full information so really all that remains if identifying where it went wrong and so who needs to sort it out so the poor old punter isn’t out of pocket.

mikey72

EcoR1 wrote: »

It is up to the customer to inform the insurer of any material facts.

One assumes the AA don't insure Cat C vehicles and have only just twigged what's going on.

Yes they've been a bit crap renewing if they were the previous insurer but the customer should have mentioned it.

I'm with vaio.
If the AA offer to renew, the customer doesn't need to check if they mean it, or if they've made a mistake.
And if the insurer doesn't know what they've done in the last few months, they should get their act together.