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Bizarre software problem

Hi Guys
Has anyone ever loaded a software cd to find all the "buttons" lack any identification?
For example on the page where you agree to the terms of use, two buttons, fair enough, but no markings OK accept is normally on the left, having pressed this, next page a plethora of unmarked buttons. Oh Dear. Any comments would be welcome please! (As it happens the item is a Western Digital external drive.)
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