Card Fraud - can I find out more information?

D_Dickenson · 30 April 2011 at 5:00PM

Recently I noticed a strange charge (£60 - SILK WORLD Ltd) on my Visa debit card. I queried it with my bank and within 24 hours of receiving the completed form they refunded the money and confirmed it as a fraudulent transaction.

I asked when I first queried it if they could provide any further information on the transaction and other than a phone number (that was not recognised when I phoned it) but they had no details about it. I Googled they name and other than a small Australian company I couldn't find any details of who it might be.

My question is am I entitled to have more information on the transaction. I would like to know how my details were obtained so I can avoid it happening again in the future. My guess is VISA know more about it than the bank but are they legally obliged do give more information if I request it?

wombat27 · 1 May 2011 at 7:20AM

Oddly enough, I had exactly the same kind of thing on my last Mastercard statement, only mine was an unknown transaction from New Zealand (a travel company). Lloyds insist on sending me a claim form in the post, which I then have to post back; as I am away from home atm this slows things up a lot. I asked why they can't email me a form to complete, or let me download it from the website and they said 'we aren't set up for email' :mad:

Like you, I tried to find out more about the transaction but they said they couldn't discuss it over the phone, even though I had gone through the whole security check/password routine. Why do banks think the postal service is so much more secure than telephone/internet? and why won't they give you details of a potentially fraudulent transaction that you have ended up paying for?