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Faulty DVD

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For my birthday I was given a DVD box set. On watching it I realised that the third disk was scratched, so it cannot be watched.

It was originally from Amazon, bought by a relative, from our wishlist. Amazon confirm this.

However they say that they will not replace the disk, as we have opened the disk. I pointed out that we would not know it was faulty until we opened it.

We want this DVD, and I said I would be very happy to have just the fauty disk returned, (the others in the box set are fine), but they refuse to help.

How can a company sell faulty items and not accept any responsibility for them?

Comments

  • derrick
    derrick Posts: 7,424 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    bradie wrote: »
    For my birthday I was given a DVD box set. On watching it I realised that the third disk was scratched, so it cannot be watched.

    It was originally from Amazon, bought by a relative, from our wishlist. Amazon confirm this.

    However they say that they will not replace the disk, as we have opened the disk. I pointed out that we would not know it was faulty until we opened it.

    We want this DVD, and I said I would be very happy to have just the fauty disk returned, (the others in the box set are fine), but they refuse to help.

    How can a company sell faulty items and not accept any responsibility for them?

    Post on the Consumer Rights thread.

    However, you have no rights, only the purchaser has any rights.


    .
    Don`t steal - the Government doesn`t like the competition


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