Can you use raise in line rental as reason to cancel?

joefried

I'm in the middle of an 18 month contract with Talktalk. I use broadband but not the phone, except for incoming calls. I'd like to switch to Plusnet. Can I use the fact that TalkTalk has just raised its fees (change of condition) to cancel my contract?

Many thanks,

Joe

McKneff

Sorry Joe, No.

It will be in your terms and conditions which you will have signed at the beginning of yor contract.

joefried

Thanks for that. I'll wait then.

Joe

DVardysShadow

Converse view. A change of price in contract is a change to the customer's detriment. So yes, unless the price rise is allowed for in the T&C's - and even then, I would expect some limitation in the T&C's on the amount of any rise. If such a condition permitts open ended rises, I would suspect ti could be struck down as unfair.

bod1467

I would tend to agree. I made the post below in another thread before seeing this thread.

forums.moneysavingexpert.com/showpost.php?p=43206624&postcount=9

(Sorry but I can't make real links yet).