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Npower Repayment Letter Stolen & Cashed
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mustafachapati
Posts: 34 Forumite
in Energy
Hi, I was hoping someone reading this had heard of a similar story and might just be able to help.
A couple of months ago I read on mse that Npower had overcharged customers and were sending out letters informing customers. So I called them to see if I was one of these customers and if they had sent a letter to my old address, where I had an Npower account. Sure enough, they had, so I asked them to send out another one to my new address - they said I should get one in about a month. A month went by and I still hadn't received one so I called them. They said they hadn't sent one because they had found that someone had taken the original letter (sent to my old address) to the P.O in Dec 2010 and cashed it after showing I.D. So either it was intercepted in the post or the guy in my old house has done it.
All Npower will do is give me the number for the P.O. The P.O can't help without more info, ie, which branch it was cashed in and the barcode number on the letter. Obviously I'm very concerned about this because someone out there is walking round with my I.D. The amount we're talking about is £58, so worth having.
I believe Npower should provide more info and if they can't they should send out another payment letter. They have acted disgracefully imo. I would have thought they could trace the payment through the barcode and find where the money was cashed, or at least provide the barcode no. and let me call the PO with it. I hope this serves as a warning to anyone considering a switch to Npower. DON'T!
A couple of months ago I read on mse that Npower had overcharged customers and were sending out letters informing customers. So I called them to see if I was one of these customers and if they had sent a letter to my old address, where I had an Npower account. Sure enough, they had, so I asked them to send out another one to my new address - they said I should get one in about a month. A month went by and I still hadn't received one so I called them. They said they hadn't sent one because they had found that someone had taken the original letter (sent to my old address) to the P.O in Dec 2010 and cashed it after showing I.D. So either it was intercepted in the post or the guy in my old house has done it.
All Npower will do is give me the number for the P.O. The P.O can't help without more info, ie, which branch it was cashed in and the barcode number on the letter. Obviously I'm very concerned about this because someone out there is walking round with my I.D. The amount we're talking about is £58, so worth having.
I believe Npower should provide more info and if they can't they should send out another payment letter. They have acted disgracefully imo. I would have thought they could trace the payment through the barcode and find where the money was cashed, or at least provide the barcode no. and let me call the PO with it. I hope this serves as a warning to anyone considering a switch to Npower. DON'T!
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Comments
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your not supplied by them anyway, report it to the policeDon't put your trust into an Experian score - it is not a number any bank will ever use & it is generally a waste of money to purchase it. They are also selling you insurance you dont need.0
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Hi mustafachapati
I am really concerned to hear about the problems you have had with your refund letter. To cash the letter in at your local post office, you need two forms of ID before the money can be handed over, which means that this ID was presented.
I would like the opportunity to look into this for you. Please can you send your details to [EMAIL="forumresponse@npower.com"]forumresponse@npower.com[/EMAIL].
Best Wishes
Sally
“Official Company Representative"
I am the official company representative of nPower. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
If we ask you to contact us, please do so using helpandsupport@npower.com - MSE Forum has temporarily allowed the display of our contact details in our signature due to a technical issue with our profile0 -
Result! Npower has come through and is sending me a cheque for the £58 :T, all thanks to the mse forum.0
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mustafachapati wrote: »Result! Npower has come through and is sending me a cheque for the £58 :T, all thanks to the mse forum.
so your comment " I hope this serves as a warning to anyone considering a switch to Npower. DON'T! "
They could of stood there ground and said noDon't put your trust into an Experian score - it is not a number any bank will ever use & it is generally a waste of money to purchase it. They are also selling you insurance you dont need.0
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