I won't buy from John Lewis ever again

fortythree

I bought a dishwasher from John Lewis 2 weeks ago. It was supposed to be (finally) delivered yesterday. We bought it cos it had an extended 5 year warranty, but then yesterday got letter through saying we had a 2 year warranty and could only have the 5 year for an extra £80.

So we told them to hold the delivery while we sorted it with CS. The driver cancelled our delivery and told us we'd have to rearrange even though the warranty issue was sorted out at about 11.30 and our slot was till 2. I can appreciate they may have been busy, this is not the main issue.

Fair enough. But I was then only offered a slot next week. I asked if they could do anything as warranty issue was their fault and was promised a call back today. It never came.

I've spent all day on the phone to them to sort the mess out.

We were offered a courier to deliver, but had paid them to fit it so refused.

CS have been confused and would not let us speak to the store manager from the store where we bought it.

Tonight a driver turned up with our dishwasher. Imagine our delight that they sorted it out... However, there was no packaging on the machine and when I queried it the drivers claimed they'd 'removed it in the van'. The machine was really dusty. When they left (I felt sorry for the drivers as they'd worked late) we looked inside and realised it was A USED MACHINE. It is soaking wet inside, there is water in the salt compartment and white salt marks, and the machine has water marks down it. It has not been turned on or tested so there is no way it has happened here. I showed a neighbour who has just had a kitchen fitted and she has agreed that it is clearly a used machine. I am absolutely livid and completely gobsmacked that JL think it is OK to palm customers off like this, especially as we have paid over £400.

withabix

Dishwashers will usually be wet when they are delivered.

They are tested at the factory and it is impossible to empty them completely.

I believe they also put some salt in the salt reservoir, in order to feed the ion exchanger.

dmg24

withabix wrote: »

Dishwashers will usually be wet when they are delivered.

They are tested at the factory and it is impossible to empty them completely.

I believe they also put some salt in the salt reservoir, in order to feed the ion exchanger.

That is my understanding also ...

I am a little embarrassed for the OP ...

fortythree

dmg save your embarrassment.

1. There was NO packaging inside or out. Evrything was assembled whereas usually the cutlery tray and other accessories are plastic wrapped.
2. We have had a washing machine and tumble drier from JL. Both arrived packaged in plastic and clean. This was free from packaging and dusty.
3. The machine smells has a stale slightly mouldy smell and there are water marks all over the inside of the door and the bottom of the machine and there is a build up of salt in the reservoir, it is not something that has happened on a factory test. i

kirsty12_2

They do also take off all the packaging in the van, they did this with my washing machine.

dmg24

fortythree wrote: »

dmg save your embarrassment.

1. There was NO packaging inside or out. Evrything was assembled whereas usually the cutlery tray and other accessories are plastic wrapped.
2. We have had a washing machine and tumble drier from JL. Both arrived packaged in plastic and clean. This was free from packaging and dusty.
3. The machine smells has a stale slightly mouldy smell and there are water marks all over the inside of the door and the bottom of the machine and there is a build up of salt in the reservoir, it is not something that has happened on a factory test. i

Surely it is good practice to remove packaging in the van? Saves it coming into your house and having to be removed again.

You are making an issue out of nothing.

paddyrg

Hmmmm - and the static cling generated by removing the polythene packaging would be likely to attract dust from the van...

fortythree

kirsty12 wrote: »

They do also take off all the packaging in the van, they did this with my washing machine.

See above. They didn't with my previous purchases and it is certainly the norm that the environmental label is still on the front of the machine. Believe me, I've purchased enough from them over the years to know this is out of the ordinary. My neighbour has just received her new dishwasher and confirmed it did not arrive like ours - the cutlery tray was wrapped, as were all the individual parts inside.

Sublime_2

Give John Lewis a call and tell them what you suspect.

fortythree

You are making an issue out of nothing.[/QUOTE]

Your opinion dmg <shrug> and you are entitled to it, as am I to mine. I don't like paying £400 for a machine that arrives dirty and smelling and l and I've bought enough from JL to know that this is out of the ordinary.

vyle

well as their return policy is "return anything, at any time, for any reason" you are well within your rights to return it.