Broken Headphones and no receipt - exchange/Refund at HMV?

OKComputer

Hello everyone!

I bought a pair of Sennheiser HD 205 Headphones from HMV in December last year, and today they have given up. The sound has comepletely deteriorated to the point where everything I listen to sounds muted. When I bought these headphones I also paid a little extra for an extended warranty. However, I've looked all over my flat and cannot find the receipt anywhere, and i'm pretty sure I binned the box months ago (oops!)
Pretty stupid I know, considering they cost me £42. I'm just wondering if anyone has any similar experience, or if they know anything about HMV's exchange/refund policy on broken items (without a receipt)?
Also, I bought the headphones using my debit card, do you think I could go in with a bank statement from December and this would work as proof of purchase?

Thank you!

dmg24

If you get nowhere with HMV, contact Sennheiser directly. They are very good with repairing/ replacing faulty items.

DCFC79

why not try the bank statement route first and if it doesnt work then try dmgs idea

McKneff

Wow, that was a bargain £42 for a pair of quality headphones.

Try the bank statement way if its easier, then the manufacturer.

Good luck.

dmg24

McKneff wrote: »

Wow, that was a bargain £42 for a pair of quality headphones.

Try the bank statement way if its easier, then the manufacturer.

Good luck.

£32 at Amazon, plus you can always print out proof of purchase!

OKComputer

I will definitely try with my bank statement tomorrow, and if not I will get in contact with Sennheiser!
Cheers everyone!

OKComputer

McKneff wrote: »

Wow, that was a bargain £42 for a pair of quality headphones.

Try the bank statement way if its easier, then the manufacturer.

Good luck.

Hmm I wouldn't say they were "quality headphones" if they only lasted 4 months! Next time I will be investing in a pair of Bose headphones.

McKneff

OKComputer wrote: »

Hmm I wouldn't say they were "quality headphones" if they only lasted 4 months! Next time I will be investing in a pair of Bose headphones.

Oh I agree with you. But you think that buying a quality name is buying quality goods. Obviously not.....

I bought a pair of Philips Cordless about 5 years ago and they are brilliant and never give me any trouble.

Great for when everybody goes to bed and i can have the telly as loud as i like.

halibut2209

If you paid for extended warranty, they must surely have a record of that on their system. Shouldn't be too hard to find.

We bought the kids an XBox from GAME with a warranty. Lost the receipt and got the red ring of death. They soon found the warranty and replace it without a problem

OKComputer

McKneff wrote: »

Oh I agree with you. But you think that buying a quality name is buying quality goods. Obviously not.....

I bought a pair of Philips Cordless about 5 years ago and they are brilliant and never give me any trouble.

Great for when everybody goes to bed and i can have the telly as loud as i like.

5 years huh? I will definitely have a look into them! Thanks!

OKComputer

halibut2209 wrote: »

If you paid for extended warranty, they must surely have a record of that on their system. Shouldn't be too hard to find.

We bought the kids an XBox from GAME with a warranty. Lost the receipt and got the red ring of death. They soon found the warranty and replace it without a problem

Thank you so much for this advice! It has really given me hope! They don't have my details electronically, however, they wrote down my details in a book, so I will definitely enquire about this.