Virgin Media

TwistedPsycho

I actually think that VM's off-shore call centres are actually better than a lot I have experienced. They have been able to answer my questions and when I tell them I have done something they are suggesting (like full reboot of the Broadband router) they don't say "well i would like you to do it again and see".

I have also had them out to look at my VM TV Box and the bloke was professional and took one look at the box and said "thats about 5 years old that, here, have a new one".

TheSaint_2

If you immediately ask for 2nd line support as soon as you connect they put you through to the UK - but I would only do that if it is a very technical matter that their "script" won't sort.

I did it when i picked up that their router was spamming me with hundreds of random ARP's for loads of other people. They fixed it in the end took a while though!

Payless_2

elff wrote: »

Just had a repair chap call (actually on time) I was shocked he was polite, and well spoken he even took his shoes off without me asking.

He managed to sort my problem out as well has have time to go through his tool box with my twins while the box was loading.

Makes such a huge change to the normal -virgin chaps who wander in whenever they seem to feel like looking like they need a good clean and shave and !!!!! about how sh*t the company is for ages before even doing anything.

Obviousley now i have my twins upset than 'tool man' has gone and are currentley not speaking to me - so a quiet cup of tea for me - thanks Virgin media!!!

Are you in the NE of England? I had a VM repairman like that. He was lovely, espcially as the main computer is my son's and it took ages to sort the tangle of wires behind the computer and his cordless mouse as the battery was flat.