Uswitch customer no care

gary1633

I just wanted to let you know that I switched my dual fuel tariff with Uswitch back in November 2010 through MSE. I did receive the case of wine however they never started the direct debit so I lost out on 6% reduction in my bill.

Their customer care team told me that it I had completed their web based direct debit mandate correctly and they cannot understand what has gone wrong.They promised to resolve the problem but have done nothing at all.

I have been chasing Uswitch since and they failed to reply to phone calls after promising action and have not even had the courtesy to ring me back.

I don't feel that their customer care team took my complaint seriously because if they did they would have resolved it immediately

penrhyn

Surely it would not be U Switch that would set up your DD rather the energy company you switched to.
Have you chased them up?

uSwitch_company_representative

gary1633 wrote: »

I just wanted to let you know that I switched my dual fuel tariff with Uswitch back in November 2010 through MSE. I did receive the case of wine however they never started the direct debit so I lost out on 6% reduction in my bill.

Their customer care team told me that it I had completed their web based direct debit mandate correctly and they cannot understand what has gone wrong.They promised to resolve the problem but have done nothing at all.

I have been chasing Uswitch since and they failed to reply to phone calls after promising action and have not even had the courtesy to ring me back.

I don't feel that their customer care team took my complaint seriously because if they did they would have resolved it immediately

Hi,

If you'd like to drop me an email at the address in my profile with a few more details I will look into this for you personally.

As Penryn suggests, a call to your new energy company might be a good idea too, because the Direct Debit agreement is with them. I hope this doesn't sound like I'm trying to pass the buck! That's certainly not my intention - if there's any fault at our end we want to put it right - it just might be a quick route to getting it sorted out.

Kind regards

Lauren