BT reduces cost and upgrades me...... result!

captain_mainwaring

Hi everyone. I would just like to share with you all a result I had with BT. I had the Option 3 package which gave me unlimited broadband with evening and week end calls costing about £36 per month (I know, I know, I can get it cheaper but I've been there). I was having download problems and very unhappy about the free calls changing from 6pm to 6am to 7pm to 7am and a host of other niggly things. Well, I had enough and contacted BT to complain because their new customers were actually being offered a better deal than myself namely, free calls 24/7 to certain numbers and the unlimited b/b. I was fuming! After a few days I received a call from customer services and was told as I was a valued existing customer they could reduce my bill by nearly £10 per month and upgrade the package to FREE calls 24/7 (to 01,02,03,0845 & 0870 numbers) and keep the same B/B package. I agreed but, I did have to agree to a new years contract. I reckon this was a result! What do you think?

HappyMJ

It's the same as the new customer offer. So reasonable...

I've just come to end of contract and am looking around BT have offered £3 per month discount bringing by Total Broadband Option 2 down to £18.50 per month. (Plus £13.80 per quarter for the landline.) Totalling £23.10 per month for landline, free evening and weekend calls and 40GB of Broadband. Still is quite expensive. Are there any other options worth considering?

I was thinking Tesco Broadband (unlimited) and landline (free evening and weekend) costing £19.40 per month (first 4 months free broadband saving £8 per month) but then I would lose my free BT Openzone minutes (which I use for a couple of hours each month). I'd lose outbound call barring which BT have included for free. I'd lose calling number display which is very useful and is also free. For an additional £3.70 per month I'm thinking of staying with BT. But I am more than willing to consider any options.

ETA: An extra £4 for unlimited calls with Tesco so £23.40 per month compared with £26 for BT so your extra cost is only slightly less at £2.60 per month.

HappyMJ

New update rang BT told them I want to leave to move to Tesco and the new offer is now £20.70 per month, a free upgrade to unlimited broadband option 3, inclusive evening and weekend calls and line rental which is now just £1.30 more expensive than Tesco.

mick_the_crisp

If you have an o2 mobile(if not it might be worth considering) Just got broad band £8.50 per month (free for first 6 months as a standing customer) land line £7.50 pm (ex BT keeping same number) anytime calling includes 600 mins to 0845 & 0870 numbers + 600 mins to 20 over seas countries free for £6.00 per month TOTAL £22.00 per month reduced to £14.50 for first 6 months for a 12 month contract (PS just had a 12 month period of free broadband with them) :money:

HappyMJ

mick_the_crisp wrote: »

If you have an o2 mobile(if not it might be worth considering) Just got broad band £8.50 per month (free for first 6 months as a standing customer) land line £7.50 pm (ex BT keeping same number) anytime calling includes 600 mins to 0845 & 0870 numbers + 600 mins to 20 over seas countries free for £6.00 per month TOTAL £22.00 per month reduced to £14.50 for first 6 months for a 12 month contract (PS just had a 12 month period of free broadband with them) :money:

Thanks that's what I want to see cheaper BB. Is that unlimited BB? I need at least 40GB per month it looks like it's only 20GB per month.

brewerdave

mick_the_crisp wrote: »

If you have an o2 mobile(if not it might be worth considering) Just got broad band £8.50 per month (free for first 6 months as a standing customer) land line £7.50 pm (ex BT keeping same number) anytime calling includes 600 mins to 0845 & 0870 numbers + 600 mins to 20 over seas countries free for £6.00 per month TOTAL £22.00 per month reduced to £14.50 for first 6 months for a 12 month contract (PS just had a 12 month period of free broadband with them) :money:

Just check first that your exchange is unbundled by O2 - If it isn't then O2 via their standard ADSL are pants!!:eek: