Home Choice! Help!!

persiannutter

Hello Everyone! This is sort of my first message here...

I've got a problem with home choice and wondered if you can help me to show them they customer is always right!!

Im a poor person so I rent! when I moved to my previous house (just after I moved out my parents house) .... I was looking for internet deal and best I could find was home choice.. which offered me a free telephone and digital tv too...

so I joined them.. but after 6 months I had to move to new place and I called them up to move to my current address and they said you can't. But we move you and make a new contract for you for 12 months... Even though my contract is 6 months here.. so I have no idea what I have to do after that...

but the main thing is when I moved the internet or made a new contract .. apparently I have not mentioned that I want the free evening and weekend calls in my package too!! so every call I made was going through BT..

so I have been charged for it.. but When I called from my previous house I said I want to move my home choice.. and the customer service person moved everything I had from my previous address to current address... so the package they offer is 3 things for £17.99 ... how can they say you didnt ask for FREE phone call when its already in their package..

How can I fight this? its only £20 worth of phone calls but they are WRONG and I hate it when they dont accept that they might have made a mistake!!

I NEED ADVISE PLEASEEEEEEEE

persiannutter

I NEED HELP! someone tell me what to do?!!! please!!!

Heinz

Sorry but, unless you're prepared to take them to the Small Claims Court, the best I can offer is, pay the money, learn the lesson and move* on.

* By that I mean go back to BT (BT Together Option 1, opt for online only billing and pay by DD - to get the price down to £10.75 per month), sign up for Primus Saver Option 2 CPS and 18185 and then click on the 'HERE' link in my signatuire below for some other possible ways to save on your telephony expenditure.