Currys refusing refund of order cancelled within the 7 day cooling-off period

Flyboy152

catfish50 wrote: »

A shop might provide one display Ipad for customers to try out, but does any shop allow you to test a brand-new, never-been-turned-on Ipad which you can then buy if you like it or not buy if you don't? No shop could afford to do that -- they'd risk ending up with multiple Ipads which had been turned on, and couldn't be sold as new. Curry's objection seems reasonable to me.

It doesn't matter. That is what the DSRs are for.

I_know_my_ABC_and_my_CMYK

Seeing as you have so much conflicting advice, maybe a call to trading standards would help.

Don't forget to post their answer,

bcl999

I'm very interested in reading a definitive and legally-accurate anwer to the OP's question as it's something I have wondered about for a while.
John Lewis Oxford Street tried to charge me a 20% re-stocking fee when I returned one to them last year. Fortunately, they believed me when I told them I had specifically asked if I could return it if I didn't get on with it and had been told I could.

For any one else unsure about gettting one, the apple stores have a 14day no-quibble refund policy.

tomwheels

I actually rang consumer direct a couple of days ago, they said that I should just tell them I have exercised my right to inspect the goods, i.e as per the DSRs if that involved turning it on and having a look at the screen etc then I have not breached my right to return the goods for a full refund. I do see the point made about connecting with itunes etc (that starts the warranty) but if you bought most things the warranty starts when you recieve the goods anyway. It will just re-register when the next person inputs thier serial number into itunes. BTW they were supposed to be collecting mine yesterday and failed to turn up (surprise surprise). I have previously taking it back to the store twice in Southampton and the second time got sent to pcworld even though I spoke to customer services and they agreed you should be able to take it back to a store as per their terms and condition on their website. The manager in currys blindly refused to take it as he "wasn't an iPad stockist" and "wasn't authorized to keep iPads at his store". Currys are really starting to get on my nerves. The iPad is "as new" and I have reset it so it says connect to itunes just as I received it a week ago today (I only used it for a day then put it back in the box). In my opinion I have not breached the DSRs and their terms and conditions are contrary to the law.

tomwheels

bcl999 wrote: »

I'm very interested in reading a definitive and legally-accurate anwer to the OP's question as it's something I have wondered about for a while.
John Lewis Oxford Street tried to charge me a 20% re-stocking fee when I returned one to them last year. Fortunately, they believed me when I told them I had specifically asked if I could return it if I didn't get on with it and had been told I could.

For any one else unsure about gettting one, the apple stores have a 14day no-quibble refund policy.

Yes I wish I had just gone to apple in the first place! Last time I go to Currys or PCworld for anything! I think if you bought it online it is completely different to a shop as you are not covered under the DSRs. You seldom get the opportunity to get a refund if there is nothing wrong with it (apart from a few good company like apple for instance).

alvinlwh

Freddie_Snowbits wrote: »

Exactly the sama as a DVD. You can inspect the DVD, but not play it. Once you have switched on the iPAD, I am afraid you have accepted the software. There terms and conditions are clear on this


http://www.currys.co.uk/gbuk/Returns-Cancellations-1043-theme.html

It is quite interesting you said that, I returned a laptop even after uninstalling preinstalled crapware sucessfully. In fact I may have been over eager with my uninstallation that I had screwed up the OS. So I had not only accepted the software, I even messed around with it.

But then it is not Currys that I bought the laptop from. I guess some sellers are easier to deal with than the rest.

CoolHotCold

tomwheels wrote: »

You seldom get the opportunity to get a refund if there is nothing wrong with it (apart from a few good company like apple for instance).

If the item is returned unopened, in the original box, we will exchange it or offer a refund.

No not even Apple.

Flyboy152

tomwheels wrote: »

I actually rang consumer direct a couple of days ago, they said that I should just tell them I have exercised my right to inspect the goods, i.e as per the DSRs if that involved turning it on and having a look at the screen etc then I have not breached my right to return the goods for a full refund. I do see the point made about connecting with itunes etc (that starts the warranty) but if you bought most things the warranty starts when you recieve the goods anyway. It will just re-register when the next person inputs thier serial number into itunes. BTW they were supposed to be collecting mine yesterday and failed to turn up (surprise surprise). I have previously taking it back to the store twice in Southampton and the second time got sent to pcworld even though I spoke to customer services and they agreed you should be able to take it back to a store as per their terms and condition on their website. The manager in currys blindly refused to take it as he "wasn't an iPad stockist" and "wasn't authorized to keep iPads at his store". Currys are really starting to get on my nerves. The iPad is "as new" and I have reset it so it says connect to itunes just as I received it a week ago today (I only used it for a day then put it back in the box). In my opinion I have not breached the DSRs and their terms and conditions are contrary to the law.

Perhaps this where the confusion has arisen. You attempted to return the item to the store, instead of their on-line department.

tomwheels

I'm not entirely sure with apple in store, but I know for sure if you return one when you bought it online that they will accept returns up to 14 days even if it has been opened and switched on (used) but it has to be in as new condition - i.e no marks or scratches etc.

tomwheels

Flyboy152 wrote: »

Perhaps this where the confusion has arisen. You attempted to return the item to the store, instead of their on-line department.

Yes but as per their terms and condition you CAN return it to a store...

There are three ways to refund your purchase:

You can return the product to one of our stores with your receipt, bringing the card you paid with so we can credit it

Via the Contact us facility on the customer services page

By phoning us on 08445 61 62 63 with your order reference n
umber and delivery details to hand