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Poor o2 customer service
beekay1943
Posts: 40 Forumite
in Phones & TV
I have been an O2 mobile user for many years and changed my Broadband to O2 in March 2010. The service has been excellent and I therefore decided to change my Phone Provider from Sky to O2 also. This I did on 04 February following a special offer and was assured that O2 would do everything necessary to handle the changeover.
On 29 March, I viewed my online O2 Account and noted that there was a problem in connecting my ohone so I called Customer Support to see what the problem was. They assured me they would sort it out.
On 6 April, my account still showed a problem and I e-mailed Customer Support to report this. A reply advised that connection was scheduled for 12 April, 2011.
On 15 April, the account still showed a problem and I e-mailed again. E-mail reply asked me to telephone them which I did and again asked what the problem was. Customer Support undertook to call me back - they never did.
On 18 April, I e-mailed again to ask why I had not been called back as promises. Reply asked my to call same number again. After repeating the story yet again, they said they would call back. They did and stated that the connection had failed because my lisiting in the BT Phone Book was in the format "Name, Initial, Surname" when it should have been only "Initial, Surname." They said the phone would have to be re-ordered again and told me to call BT to have listing amended. I checked my O2 account online and found that my phone order had now been removed completely.
Contact with BT resulted in them having nothing to do with the problem since I was NOT a BT customer.
I advised Sky (my current provider) and they also said they could do nothing and advised to get back to BT.
What the hell is going on!!!!
On 29 March, I viewed my online O2 Account and noted that there was a problem in connecting my ohone so I called Customer Support to see what the problem was. They assured me they would sort it out.
On 6 April, my account still showed a problem and I e-mailed Customer Support to report this. A reply advised that connection was scheduled for 12 April, 2011.
On 15 April, the account still showed a problem and I e-mailed again. E-mail reply asked me to telephone them which I did and again asked what the problem was. Customer Support undertook to call me back - they never did.
On 18 April, I e-mailed again to ask why I had not been called back as promises. Reply asked my to call same number again. After repeating the story yet again, they said they would call back. They did and stated that the connection had failed because my lisiting in the BT Phone Book was in the format "Name, Initial, Surname" when it should have been only "Initial, Surname." They said the phone would have to be re-ordered again and told me to call BT to have listing amended. I checked my O2 account online and found that my phone order had now been removed completely.
Contact with BT resulted in them having nothing to do with the problem since I was NOT a BT customer.
I advised Sky (my current provider) and they also said they could do nothing and advised to get back to BT.
What the hell is going on!!!!
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