E: 21/06 Win a week of luxury at Spice Island Beach Resort in Grenada (worth £6,000)

amsquared

lizd31 wrote: »

No I specifically told them that I was an existing member & asked if it was only for new members

I've emailed them to ask why my welcome email didn't confirm entry to the competition.

Tishie

I haven't had a confirmation email either, I've sent them this message

Hello,

I have tried to enter your prize draw for the Spice Island Beach Resort in Grenada Holiday but I don't seem to be able to, I am an existing member, is this only open to new members?

I will let you know if I get an answer.

lizd31

I emailed them again to doubly check my entry had been received because I haven't received a confirmation email either although I entered 4 days ago & this is the reply so we can safely assume that all entries are in fact being received:

Dear Liz Denial

Thank you for your email.

I’m pleased to learn that you have entered our wonderful competition.

I can assure you that your entry has been received.

We are working on improving our competition entry page to include a Thank you for entering page or either an email to confirm entry. This is currently still being worked on by our web team.


Kind Regards

Linzi Machin
The White Company
Customer services Advisor
www.thewhitecompany.com

0845 678 8150
0845 678 8151

Tishie

Had this automated reply a couple of days ago, still no actual reply yet but seems their a little swamped with emails at the mo

The White Company to me

Thank you for your e-mail.

Please note that this is an automated response to let you know your e-mail has arrived with our Customer Services team.

Please don’t reply directly to this e-mail. One of our Customer Service Advisors will be in touch from a different address as soon as possible.

We are experiencing very high e-mail volumes at present and we are aware that some customers are experiencing long wait times for a response. Rest assured we are working hard to get back to you as quickly as we can.

In the meantime, you may wish to visit our website to view our frequently asked questions.
Please click here


The White Company Customer Service Team

Tishie

If you are an existing customer you can only enter this competition via the refer-a-friend system as per the email response below

Thank you for your email and I apologise for the difficulties you encountered with our Grenada competition online.

An existing customer would only be entered for the competition that was running at the time they registered on the website (and this would have been done automatically upon registration) so if you registered during our current campaign then you will be entered.

If you registered during a different competition campaign then you can still enter via our refer-a-friend system. On our weekly emails there will be a banner at the bottom for the competition; clicking on this link will take you to a form on our website that you can use to refer your friends to The White Company and each referral will grant you an additional entry into the competition, so the more referrals you make the more chances of winning you’ll have.

I do hope that this will assist you, and should you require any further assistance, please do not hesitate to contact me again.

Kind regards,

Georgina Hetherington
Customer Service Advisor
The White Company
https://www.thewhitecompany.com

lizd31

Hmm I got a completely different reply to Tishie so obviously their customer services team don't know what they're doing as they confirmed I'd been entered even though I didn't refer a friend

diesel06

Just register for a chance to win

http://www.thewhitecompany.com/competition/


Have searched but couldn't see posted. Apologies if this is a dupe.

diesel06

Terms and Conditions:

• Visit vhiphotels.co.uk for full details.
• The holiday prize is subject to availability and Virgin Holidays + HIP Hotels standard terms and booking conditions.
• The holiday prize must be taken between 18 August 2011 and 15 December 2011. Some blackout dates apply.
• Return economy flights with Virgin Atlantic Airways from London Gatwick / Manchester / Heathrow to Grenada Airport.
• Seven night's all-inclusive accommodation in a Sea Grape Suite at Spice Island Beach Resort in Grenada.
• The prize includes all meals and beverages, including house wine by the glass. Bottles of wine and Champagne are available at an additional charge. Any other incidentals i.e. spa treatments and telephone calls are not included.
• The prize includes return private car transfers between the resort and airport.
• Winner and guest must be over 18 years of age.
• The prize is non transferable and no cash or other alternatives are available.
• The prize winners are responsible for ensuring they have valid passports, travel insurance and the correct visas where necessary. Any holiday is undertaken at the winner's risk.
• Prize winners are responsible for payment of any additional items not included in the prize.
• Flights can be upgraded, are subject to availability and at the cost of the prize winner. Flights are not eligible to earn Flying Club Miles with this offer.
• All travellers must travel at the same time on the same itinerary.
• Once the booking is confirmed changes to the names, date or nature of the booking are not permitted.
• Virgin Holidays + HIP Hotels reserve the right to withdraw, change or cancel this competition at any time.
• Holidays are redeemable only by the named winner and must not be sold onto any other party.
• The winners may be required to participate in publicity arising from the award of a prize.
• This competition is not open to employees of The White Company and their immediate friends and family or employees of any third party involved and their immediate families.

Simply REGISTER HERE today to be automatically entered into our prize draw for this splendid holiday to Grenada worth over 6000 GBP.
The closing date for entries is 22nd June 2011.

weeowens

Sorry diesel06 but this is here.I'll pm a merge

Sent to Glad.
Glad & dalkirst are offline so maybe you could add dupe to your title as the merge may be a while

marialionza

Did not received comfirmation of competition but did receive the newsletter straight away!

2 minutes later update:

Dear xxxxx
Thank you for your email.

I can confirm that your entry to our competition has been accepted.

Good luck & thank you!

Kind Regards,