Remote assistance not working help please

Chippy_Minton

happyhero wrote:

Also do you know what the differences would be doing it through messenger, ie easier or more limited etc?

Windows Messenger makes it easier to get through any firewalls, as explained in this article - http://support.microsoft.com/kb/301529 - and there are no limitations using it.

albertross_2

You may want to try some of the other suggestions first, logmein/rd using messenger etc.. (are encrypted, so your session can't be intercepted.) If your dad is behind a router (get him to do start, run, cmd, ipconfig -- if his ip address is 192.x or 10.x vnc won't work), then logmein or rd will be a better solution)

The vnc site isn't the most intuitive..

http://www.realvnc.com/download.html

leave form blank, click proceed to download

click download next to VNC Free Edition for Windows

tick I accept at the bottom, and click download

If you do use VNC, don't forget to turn the server off (on the remote PC) when you have finished your session - it's not something you want to run all the time, if you aren't protected behind NAT.

There are also these variants, which offer some advantages over the basic vnc

http://www.tightvnc.com/
http://ultravnc.sourceforge.net/

happyhero

Thanks guys I have tried Logmein and it worked pretty easy. I am no expert on this remote business but the good thing I found is that we didn't have to mess about with firewalls and I also got it going without too much brain power in just a few minutes, plus once I was in it was just like being over with my Dad again as far as working on his PC for him is concerned. I dont know how this program compares with the others but I cant see any major limitations at present, so hopefully I will be able access everything as if I was there.

Cheers again everyone for all the advice.

eye_wink

I also tried using logmein and found it easier that using the windows remote assistance. Thanks to everyone for their suggestions....regards eye_wink