smartbridge alerts on internet explorer 7

dude_3

seems since downloading explorer7 when i switch the pc on the message says Motive SB.exe -entry point not found.* the procedure entry point get process image filename W could not be located in dynamic link libary.PSAP1.DLL. cud anyone tell me in real simple terms wot this is and how i can get rid of it ? thanks

yellowlawn

Motive SB.exe - sounds like a low level virus!

lubylwu

I have a similar problem, every time computer starts up it comes up with "SmartBridge Alerts: BTHelpNotifier.exe Entry point not found", then further states "GetProcessingImageFileNameW could not be located in the dynamic link library PSAPI.DLL."

Anyone know how can I get rid of it pleeeeeeeease, it's driving me mad!

albertross_2

Make sure system restore is turned on.. (in case it goes wrong).

Then search the c: drive for PSAPI.DLL if you have one in the smartbridge directory and one in c:\windows\system32,

then rename the one in the smartbridge directory to psapi.old, then reboot and cross your fingers.

lubylwu

Thanks - not sure about the cross your fingers bit though !!! Have you tried it?

albertross_2

No, but the worst than can happen is your PC won't boot:eek:

julesangles

i got told(2nd hand) this was a problem with NTL/VIRGIN. havent clue if it is true.

Browntoa

I've done albertrosses fix on a few PC's, it works

Jean_III

I had this problem a few months ago but I read on another forum that it was connected to BT Broadband Helper. This now has a fix and when I updated my BT Broadband Help it disappeared. Hope this helps.