L'Or!al Sublime Hair Mousse has stripped my hair of all shine and vitality :-(

lavieenrose77

To set the scene - my partner and I *have just bought a house (update from earlier post: we've now finalised on the hosue after 3.5 very stressful months!!) and planning a wedding so money's tight - I don't go to the hairdressers, always do it at home. More recently, I've been really happy with my hair so I've been using the Clairol Nice n Easy root touch up stuff... which is great and super easy - takes me ten mins for perfect coverage.

Anyways- - violins away!! I was waiting til pay day to dye my hair there in March and had seen all of the adverts for the new L'Oreal Sublime Mousse - thought it looked awesome and was even more delighted to find the exact shade for my hair, a sort of dark almopst slightly purple dark chocolate! LUSH!

Opened the box...thinking it would be the same as practically ALL other hair dyes I have EVER used... that it would take me 10 minutes for coverage... But no - 30 minutes it takes. So already I was a bit disappointed but not to worry - I ewas thinking with that length of time, it was gonna be great colour and top notch coverage.

So timed it perfectly, then jumped in the shower...rinsed it off then got the hairdryer on... already I could notice from running my fingers through my hair with my head upside down that my hair was a lot drier and more straw-like than normal... but I thought perhaps tyhat was just the initial effect and this would go away after a few washes.

So - the hair is now dry... I got the mirror in the bathroom which has the best light right beside the windo... and there they are...gleaming out in the all the glorious sunshine of that lovely Saturday morning..... ALL MY GREY HAIRS... completely in tact, with ZERO coverage!! I was truly gutted, I can't tell you enough... I had my best friend's 30th party that night and had a million n one errands to run that afternoon before the big night...

Honestly I can't tell you how upset I am - I use lots of L'Oreal products which I have loved in the past - I use their Sublime tanning stuff too which is my favourite and so just presumed the quality of the Sublime Mousse would be jst as top quality.

I am really upset - my hair is disastrous now - so dry and brittle.

Anyways - I went to Tescos to get my USUAL Clairol roots touch up stuff...

what can I say... am just sooo gutted!!

But, I mean, the colour I can get over - like I said - I covered it over... it's not that that upsets me - it's the fact that my hair is lifeless, dull, dry and feels like it's been stripped of any shine I had (everyone always told me I had really shiny hair!!).

Has anyone else had a similar experience with this product? I have since written to L'Oreal's consumer feedback department (same date as my initial complaint) but as yet have heard nothing from them. I have never written to a company with a formal complaint and have no idea if they will even get back to me so will keep you psoted!! But I feel so strongly about it that I am just gutted :-(

Thanks in advance for anyone's help

x

Foggster

Did you follow the instructions? i.e. test on a small section of hair before applying the full amount of product

lavieenrose77

Foggster wrote: »

Did you follow the instructions? i.e. test on a small section of hair before applying the full amount of product

Sure did...:(

Maybeanotherday

I had a similiar problem in that it covered none of my grey hair and didnt appear to colour it either!

melancholly

try using whatever conditioner you have as a mask - after shampooing stick a load on and then tie it up in a towel and leave for 15 mins. then rinse it out and it should bring back the shine. doesn't help with the lack of coverage but should be a nice quick and cheap option to get the sine back as much as possible.

nzmegs

I have to admit i can't understand how a mousse would offer better coverage. We all know that when we use mousse in our hair it disappears to nothing as soon as you put it on and start rubbing it in. you would need to apply loads to get the saturation you need for hair colouring. Also mousse is hard to apply just to roots or in certain places. it is just easier to use a directional nozzle and a liquid. I really can't see what their thinking was with this one.

Makes me laugh as well how the woman in the ad is wearing a white top with no towel....like it won't drip or fall on to her shoulders.

Jennikay

Huh, odd. I used this a few weeks ago (the darkest brown one) and was fine (no greys to cover though) but I always absolutely blather my hair in conditioner and leave it for a few mins after colouring.