vodaphone staff tried to get my email passwords

TwistedPsycho

It sounds like the Vodafone rep was trying to set you up on Vodafone Email+ which was (when they were touting it to me) a monthly charged service.

Apples2

Sounds like the Vodafone rep was trying to be overly helpful.

Of course they need all the email details to set the account up. for sure, he/she should have said,
"Stop bothering me, go online and enter the details yourself", but they didn't. Instead they tried to do your work for you.

When you got pointed to the online page, you did all this yourself.

I'm not entirely convinced attempting to get this employee in the rattle is the right thing to do, but nontheless, this info should not have been requested.

Vodafone

Hi Darkrev,

It's really disappointing to hear that you are unhappy with how things have been dealt with and I would like to help turn this around for you.

I understand your concerns with giving out your email passwords and can certainly see why this would leave you worried. You also mentioned in your post that you had experienced some other issues. So that I can look into these and discuss the matter further, can you send me an email here and put WRT135 (FAO Heidi) in the subject box so that it reaches me directly.

Many thanks,

Heidi
Web Relations Team
Vodafone UK

darkrev

Techhead wrote: »

Not incorrect at all. If you want your provider to send email settings then they need to know the server username and password.

Apart from your unnecessarily brusque manner, the issue here is that you are actually talking about something completely different ie. Blackberry service books etc. No wonder you've had so many problems.

i'm sorry can you please clarify your comment I'm not exactly sure what you were referring to and why . So i can be clear to whom and why. Are you speaking to 2 people at once or are you referring to me as an individual and my problem in its entirety.

darkrev

Vodafone_company_representative wrote: »

Hi Darkrev,

It's really disappointing to hear that you are unhappy with how things have been dealt with and I would like to help turn this around for you.

I understand your concerns with giving out your email passwords and can certainly see why this would leave you worried. You also mentioned in your post that you had experienced some other issues. So that I can look into these and discuss the matter further, can you send me an email here and put WRT135 (FAO Heidi) in the subject box so that it reaches me directly.


I have done so, Thank you. but it was a through this process already that I have reached this stage.

Many thanks,

Heidi
Web Relations Team
Vodafone UK

I have done so, Thank you. but it was a through this process that have reached this stage. I would appreciate your input again. Regards Amanda

Vodafone

Hi Darkrev,

I have just sent out a response via email. If you need to get back in touch then feel free to give me a nudge on here.

Many thanks,

Heidi
Web Relations Team
Vodafone UK

darkrev

i can confirm that Vodaphone are looking into the circumstances of my conversation with their staff and that not all the things that happened were what you would expect