New Kitchen

HOPHOP_2

Have ordered a complete kitchen which is due to be delivered in about a weeks time.
The company want full payment up front before they deliver...that is full payment for supply, deliver and fitting.

I don't mind paying for the supply and deliver; but, I'm a bit concerned about paying up front for fitting!

Am I right in thinking that this shouldn't be the way it should be done.
Have I any rights if I refuse to pay the fitting costs until the work is completed?

Can someone please help a.s.a.p as the paymnt is due on Tuesday 26th April.

mo786uk

There is no legal thing that says when money must be paid - therefore it is upto the customer and business to agree amongst themselves

TBH with all the horror stories I ahve heard about kithens I would be reluctant to pay it all upfront

If you insist on not paying upfront then they may just cancel the contract and you will have to go elsewhere

remember once they have the money they will be less likely to come back and fix mistakes.

Meepster

I guess it all depends on which company it is and what kind of reputation they have.

Zandoni

I wouldn't be happy paying it all first.

Did you agree to pay up front first?

Who's doing the job?

nzmegs

I have heard of this before. it seems to be the way some companies do things. In my opinion there should always be an amount which you hold back to ensure the work is completed correctly. When we had our conservatory done it was paid for in stages and only if we were happy.

I would contact them and ask for a 10% retention as a minimum, but even better would be to pay 10% now, 50% at a midway point and 30% at the end. the final 10% can be used for snags. Of course you should pay for the kitchen itself before it is delivered.

Culex

mo786uk wrote: »

There is no legal thing that says when money must be paid - therefore it is upto the customer and business to agree amongst themselves

TBH with all the horror stories I ahve heard about kithens I would be reluctant to pay it all upfront

If you insist on not paying upfront then they may just cancel the contract and you will have to go elsewhere

remember once they have the money they will be less likely to come back and fix mistakes.

Or to do the work at all.

bris

Depends on what the contract says, if you have signed the contract and it states all money up front then there is little for you to complain about now. If it's not written into the contract then negotiation about a retainer will be needed.
You have not mentioned who the kitchen supplier is, most of the big chains always demand 100% before the kitchen is delivered.

fthl

I agree with Bris - most of the big boys will operate like this and if you have signed up you have agreed to their contract - refusing to pay will probably result in a lost deposit and no kitchen. If you have signed or paid a deposit then you are pretty much stuck.

Who is the supplier?

squeaky

I used to have to commission the manufacture of production machinery. The company concerned would need some evidence of good faith on my part - as indeed would I on theirs. So I would be aiming for something like:-

30% with order ... which is an indication of my commitment to buy

40% at commencement ... the company needs money to make the thing with

20% on completion ... the day it's done and installed

10% at thirty days ... the last payment when we should all be sure everything works.

Meepster

squeaky wrote: »

I used to have to commission the manufacture of production machinery. The company concerned would need some evidence of good faith on my part - as indeed would I on theirs. So I would be aiming for something like:-

30% with order ... which is an indication of my commitment to buy

40% at commencement ... the company needs money to make the thing with

20% on completion ... the day it's done and installed

10% at thirty days ... the last payment when we should all be sure everything works.

Which will never happen if you are dealing with one of the big kitchen companies/sheds...

Flyboy152

Meepster wrote: »

I guess it all depends on which company it is and what kind of reputation they have.

Any company with a decent reputation wouldn't be asking for everything upfront.