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opinions4u

Nick_sub wrote: »

Surely if I had the details correct, which I'm sure I did, then in that case the error would have been with LLoyds TSB?

No. Because Lloyds TSB would have automatically placed it in the correct destination account. Why wouldn't they?

So it's either (a) in a suspense account at Lloyds TSB (assuming the sort code is a LTSB one) because you have keyed the wrong number or (b) something has gone wrong at the Santander end, they can't be bothered looking in to it and have decided to give you your money back and spin you a yarn about the mysterious suspense account.

My own view is that it's cheaper to give you your money back than investigate. That has the unfortunate side effect of leaving you with absolutely no faith in their FP systems.

Nick_sub

Yes, they are correct. They match a printed card which the window cleaner leaves with all his customers after each visit so he'd know if they were wrong.

Nick_sub

opinions4u wrote: »

No. Because Lloyds TSB would have automatically placed it in the correct destination account. Why wouldn't they?

So it's either (a) in a suspense account at Lloyds TSB (assuming the sort code is a LTSB one) because you have keyed the wrong number or (b) something has gone wrong at the Santander end, they can't be bothered looking in to it and have decided to give you your money back and spin you a yarn about the mysterious suspense account.

My own view is that it's cheaper to give you your money back than investigate. That has the unfortunate side effect of leaving you with absolutely no faith in their FP systems.

I can only think that it was a system fault at one of the two banks.

I certainly agree with your second comment as from the bank's point of view it's the most economical way of sorting the problem.

ChiefGrasscutter

Now you'll all see why I said earlier that the explanation should be interesting, given that both sender and receiver were absolutely certain that the info re the account numbers supplied/entered was correct and also that the money had been sent and had not been received.

I'll go for a santander system cockup theory - for no other reason than we come to expect things like this from them, and their FP seems only semi functional from what I read here.

I agree with doing a £1 test first...I do it when transferring sums to savings accounts.
The funny thing is though that doing this (a test payment first, then doing the larger sum) is a classic "modus operandi" of fraudsters. So I've had the second larger payment blocked several times..we can't win can we.

Anyway thanks indeed for the update - its rare that we get to learn the final outcome of some of these threads.