Asda LCD television problems

Markfd

we bought a Dual 26" lcd television for arounf £500 from Asda just over a year ago and it has developed a fault, where the picture wraps off the right hand side of the screen and reappears on the left, making it unwatchable.

I rung Asda, they said "out of guarantee, nothing we can do".

Phoned a local repair shop and they reckon upwards of £200 for the replacement of the main board.

Phoned Asda again, as it seemed a bit steep for a tv to be dud after 14 months and got "out of guarantee, nothing we can do" again.

Are they right? Am I stuck with forking out for repairs on a newish tv?

mrme

Nope, a TV should last more than 14 months so once again ASDA are talking out their !!!! (sorry but their cs is dreadful!) Either go to your local store or call them back saying you know your rights bla bla bla and they should refund/replace. You may have to take a print out stating the Sale Of Goods Act, can't find the bit you need but I'll keep looking, its there somewhere! http://www.businesslink.gov.uk/bdotg/action/layer?r.s=sl&topicId=1074027367

GT60

If you look on the trading standards web site or phone your local trading standards office usally in the local council they can tell you what to say and write. Or if you go on your concils web site there should be a link
i have done this with orange when they told me i have to out insurance to get my phone fix or send it to nokia got the phone off them so its up to them to sort it out not me trading standards are now on the case under the supply of goods and services act

Markfd

Thanks for that, I'll chase them.

cheers
mark