CCJ Because of Aviva!

epsilondraconis

Hi OP, what a terrible situation.

There is a website that lists all of the e-mail addresses of the CEOs of large organisations. It lists the CEO of Aviva as Andrew Moss and also provides an e-mail address. I've no idea whether the e-mail address works; however it won't hurt to include it on your distribution list.

http://www.!!!!!!/sm.php?em=andrew_moss@aviva.com

Good luck.

kerryJB

Thankyou!

I have sent a email to Andrew Moss as well

Fingers crossed I get some replies soon.

kerryJB

Thought I would give you a update on how things are going.

Well on the 26th of April I had a message left on my mobile from a member of the CEO's office which was followed up by a email saying how sorry they are that I've had cause to raise such a complaint. They intend to investigate the issues I have raised in order to find out what has gone wrong within their claims department to result in me being in such a terrible position.

They plan to carry out a thorough review of my claim and identify areas which need to be questioned with the handler and their manager. Once all of the information they require has been gathered they will contact me with a full response and this will be no later than 12 May 2011!!

I have also finally got a letter stating that a engineer has inspected my vehicle and confirmed that there is no damage to it and no evidence that it has been involved in any accident.

Aviva are currently in the process of having the judgement set aside from my records. I the mean time I still have the CCJ showing on my credit file :-/

Today I have had a phone call to say they have paid the claim. This worries me as I feel this makes me look guilty. Also what will happen to my NCB?

So thats what has happened so far, Although its not finished yet at least oneone in Aviva has finally listened to me!

I would not have got this far without the wonderful people on this forum, So Thankyou

Quentin

There is nothing to feel "guilty" about - your CCJ has been imposed by a county court (not a criminal court).

Aviva paying the claim makes no difference to the situation regarding the CCJ being set aside.

Ask them about what will happen to your NCD - that looks worrying (unless it's protected - though even then this looks like you will have lost a "life").

kingstreet

When you say they've paid the claim, do you mean they have settled the judgment?

As the judgment was given on 14 April, Aviva has until 14 May to pay the judgment in full and it will be removed from the register, never to be seen again.

This is the immediate issue.

Once this is sorted, you can then address the issue of your NCD if it comes up. If escalated to FOS, there's no way Aviva is going to get the decision as all this has happened because of Aviva's inefficiency.

On top of that, if you take it to FOS, it'll cost them £500 case fee and I think they will wish to avoid that.

Quentin

kingstreet wrote: »

When you say they've paid the claim, do you mean they have settled the judgment?

As the judgment was given on 14 April, Aviva has until 14 May to pay the judgment in full and it will be removed from the register, never to be seen again.

Although a paid ccj may not appear on the register, that doesn't mean the same for the defendant as having the ccj "set aside".

The OP should ensure that Aviva proceed with the application to have the judgement set aside. Once it has been (set aside) then it will be expunged from the records and it will be as if it had never been imposed.

stuhh

Hi,


The first year of my policy was paid in full via debit card over the phone to commence on 3rd April 2010 but when it came to renew my policy, to follow on in 2011 I decided to pay by Direct Debit which was sorted out over the phone and later received the Certificate of Insurance and the Direct Debit plan stating all the withdraw dates and the cost.

As I Taxed my car with all the relevant documents at the post office at the back end of April with no problems, you can imagine my surprise when I was pulled over by the police on the 7th July 2011 for driving my car with no insurance. That resulted in having my car taken to a secure compound and a £200.00 fixed penalty notice and a minimum of 6 Points on my current Clean Driving Licence plus a £150.00 release fee of my car.

I then contacted Aviva assuming there was a genuine mistake, Only to be told it had been cancelled and they had no record of sending out a Certificate of Insurance and the Direct Debit plan stating all the withdraw dates and the cost.

As a direct result in the incompetence of a company as big as Aviva I am now £350.00 worse off, Plus needing to take out a new cover that is a lot more than money for poorer quality cover and for the years ahead having to submit the 6 penalty points to future insurance organisations.

Upon taking my document to the local police station the officer at the desk was NOT at all surprised with the situation and the lack of customer service that Aviva had given me while at the same time denying all knowledge of any documents had been sent out to me. It seems to be a problem the police are all too familiar with.

Unfortunately due to the incompetence of Aviva my family have suffered a Great deal of Stress and Financial Loss.

dunstonh

stuhh, its best to start your own thread rather than hijack someone elses. However, it has served the purpose of bumping the topic....

KerryJB, any update you can give us on the situation?

stuhh

Hi all,

Sorry for hijacking this thead, but here is the up date.


On the 14/7/2011 Aviva admitted they were at fault.
I received all costs plus compensation and a letter of indemnity
(So no fine and no points) and increase in cover plus breakdown cover.

The fact is it does not matter how paper work you have if your vehicle is not on the Insurance Data Base you will be stopped by the police and have your car taken to a secure compound.

In my case Aviva made an error that was not brought to my attention until getting stopped.

It's not all bad news as Aviva paid my family holiday