Wrongly charged "Purchase Interest"

Interesting_Ian

molerat wrote: »

To the OP

Your on line account is only a list of your transactions and is NOT a reliable indicator of how much you need to pay on your account. Each month you receive either a paper or an e-statement, your on line account will show you which you receive, which shows the figures I quoted above and the dates by which the payments must be cleared into your account. Using the on line account will possibly lead to incorrect payments being made and can cause late / missed payment charges and purchase interest especially if refunds have been made to the card. Maybe this is where the interest came from.

They take the required amount of money out of my bank every month. I'd rather they'd just take the money straight away though, as I don't like owing people money -- even if only for a brief period of time. This is why I sometimes make payments before they are due to take it out of my bank account.

I really have no idea why you imagine my transactions are not a reliable indicator of how much I owe. The last e statement I can see is dated the 12th April. Scarcely a more reliable indicator!

I find it very curious the complete lack of outrage concerning Capital One. Errors of course can occur. Yet these errors -- should they go unnoticed -- always leave me worse off, never better off!

And they are unable to stop this error occurring on future occasions?? :eek:

Absolutely incredible!

Anyway, thanks people for the complete lack of help over this issue I think I'll email them and demand they issue me with a new card. I'll be telling them that I won't be buying anything else on this current credit card.

Interesting_Ian

BoGoF wrote: »

Indeed there is it's a link called "View e-statements" !

It seems the OP has elected to go paper free, perhaps best opting in to paper statements ?

But the e statements are out of date!! The last one I can see is dated the 12th April!

jonesMUFCforever

Stop winding us up - its not funny anymore!

molerat

Interesting_Ian wrote: »

But the e statements are out of date!! The last one I can see is dated the 12th April!

That shows how much you need to pay. If the DD is for the full amount you need not do anything else. If the DD is for minimum amount then you simply need to deduct the "Mininum payment" from the "New balance" and ensure that amount is cleared into the account before "Payment due date", all in the top right hand box on the statement. As I said before, using the on-line account page can cause many problems especially if refunds have occurred, use it as an indicator of your account status only.

izools

Interesting_Ian wrote: »

But the e statements are out of date!! The last one I can see is dated the 12th April!

A statement is produced once a month

Your last statement was produced on the 12th April

The next one will be produced around 12th May

You remember this monthly cycle from when yo get bank statements I presume?

You only need to worry about paying what is on the MONTHLY STATEMENT on the STATEMENT DATE, not the balance at the time you happen to check your account online