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Response times to offer of settlement`

penguingirl69
penguingirl69 Posts: 1 Newbie
in Debt-free wannabe
For the past couple of years I have been dealing with First Plus who I had a joint secured loan with. My husband and I split and he has gone bankrupt leaqving it all in my lap. After working out it will take me 164 years to pay it all !!! I made an offer of settlement to them 11 weeks ago. 6 letters to them later as no response I finally received a request for and income and expen to be completed. The letter claimed they would response re my offer within 7 days. I responded by return, sent in recorded and have proof of delivery. 5 weeks letter still no response from them!!!
Have they broken any laws?
What can I do about it?
Any advice would be really appreciated
Thanks

Comments

  • chanz4
    chanz4 Posts: 11,057 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Xmas Saver!
    no their is no legal requirement, its not a complaint its an offer. Even a complaint has 8 weeks
    Don't put your trust into an Experian score - it is not a number any bank will ever use & it is generally a waste of money to purchase it. They are also selling you insurance you dont need.
  • fermi
    fermi Posts: 40,542 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker Rampant Recycler
    Are we talking about a an offer to settle the whole account here, or just an offer to set up monthly payments?

    Is the loan still secured or has their been a repossession on the property in question?

    Are you still in that property?
    Free/impartial debt advice: National Debtline | StepChange Debt Charity | Find your local CAB

    IVA & fee charging DMP companies: Profits from misery, motivated ONLY by greed
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