MSE News: Talk Talk worst for phone and broadband complaints

macma

Well I must be fortunate ,to date I've had few problems.
If I need assistance I go to their members forum and have had good results.
A couple of weeks ago they caught me on the hop and I agreed to upgrade my plan,it made very little finacial difference but when I looked at it I really didn't need or want the extras.So I emailed them and posted on the forum and they reinstated my old plan with 2 friendly phone calls and apologies.:)

poppy10_2

Talk Talk #1 again for the latest quarterly Ofcom complaints data

BBC: TalkTalk tops UK complaints list

TalkTalk

HI All,

As there are a number of issues to address in this thread I would not be able to address each matter individually.

However if any customers are experiencing issues with which they require support I would welcome you to join the TalkTalk Members Forum. As we cannot exchange personal details via the MSE site, the Members Forum will allow us to look into account or service specific issues and see these through to resolution.

If any customers wish to raise a complaint the correct process for this is outlined in the Code of Practice on the TalkTalk Website.

Regards

mark

jammin_2

paul5886 wrote: »

I sent the following letter, which has stirred up some minor amusement for me







24.08.11





talk talk telecom ltd
PO box 255 Enfield en3 7sx


Dear Mr Rawlings

Thank you for your letter requesting £41.47 to be paid soonest or you may have to restrict my service. I am agog with indifference to note your reaction when you see my response "GET !!!!ED"

I would like to congratulate you on your altruistic policy of providing employment for halfwits, cretins and retards on three continents, many of whom don't speak English, never mind as a second or third language, they just don't speak English.

Although you are obviously not looking to improve your !!!! poor service, as evidenced by the recent £3 million pound fine for general money grubbing and treating your customers as if they are as stupid as your call centre employees you might consider opening a call centre from the monkey house at London zoo. You could continue to pay staff with bananas, peanuts and carpet cleaner, the only down side is your dwindling number of customers would have to put up with a better service

I have had so many phone calls with various members of your cut cost apologies for talk talk call centres, in April, May, June and July this year, including but not exclusively Salve, Zaida, Saurav, Zak, Zuki, Sadiya, Shamiema, oh..... and Harry.

I might as well have used clay tablets a stylus and Egyptian hieroglyphs. In several hours of pointless jabber, not one thing that was discussed actually happened, except, that is, when I paid my account in full, then you cut my line. I will pay you the balance you are bleating for never you bunch of retromingent, knuckle scraping low life buffoons.

Best regards

Paul Wellum

paul5886 wrote: »

Are Talk talk a shower of incompetents nitwits or what?




Atn S Rawlings
Talk Talk
po box 346
Southampton
SO30 2PW


5th September



Dear Mr Rawlings

How unsurprising you don’t have the manners or corporate ethos to reply to your mail except by way of taking the !!!! out of handicapped people…..your Christmas parties must be a blast

I received your billing for the partially sighted, as have several other people that have complaints with talk talk, it seems that this disgusting behaviour is standard talk talk policy and that taking the !!!! out of handicapped people obviously passes for wit with convicted telecommunication thieves

I have had conversations with over twenty of the dunderheads that masquerade as customer service that said my bill was paid in advance and had been settled in full, the conversation was supposedly recorded, but when it comes to finding the tapes, you will doubtless have lost them. Luckily, I have recordings of some of the conversations and all the dates and times

The invoice you claim is outstanding should be sent to me itemised in a correct and polite way as I have requested twice in writing previously, to date all you have done is take the !!!! out of handicapped people. I repeat, I want an itemised bill stating clearly why the money is owing

If you do indeed proceed with putting this in the hands of a debt agency I will file complaints with the regulating authorities and consider legal action against you for breach of contract.

I have a legitimate complaint against you that you have made no attempt to address, and can only come to the conclusion you don’t have time to deal with all the grievances and cancellations because with the pitiful service you provide you are inundated

So that this matter is not shunted sideways by ineffectual bean counters I am copying it to the attention of CEO Charles Dunstone by recorded delivery. I do not expect him to do anything, but at least he won’t be able to hide behind a wall of obfuscation like the rest of you incompetent bunch of retromingent knuckle scraping buffoons

Best regards


Paul Wellum

What did you expect Paul Wellum, a pat on the back? Your letters just make you look a bit knobby.

unicell

I've just recieved a bill for for £102 as a terminational penalty, the background to this is that I had a business contract to work from home with, supposedly for the better broadband. In fact, the speed they offered on my last test was 602kbps. I waited patiently for the contract to expire, rang them to check that it had expired and started the process of changing supplier.

However, because I had a business contract I only had a 30 day window to change supplier. My transer did not progress in this period 30 day so they automatically renewed my contract for another year and now bill me for breaking it. The charge is £10 per month on a pro rata basis. Enough for them to make lots of money but not so much that people will fight hard and complain bitterly. I am seriously, tempted to register the domain talktalksucks.co.uk build a website and gather the evidence. (perhaps to start with point it at this thread)

sashpi wrote: »

I will be moving from TT when my contract ends - not sure who to yet, but still moving to someone else.
Happy enough with the bb, once they actually got it working properly - took about 3mths
Sick of foreign call centres who cannot be understood and provide very little help, also sick of sales calls from India, last one proceeded to sign me up for another 18mths contract even though I said NO at least 4 times. Took me 45mins in total trying to get through to someone to cancel it - was cut off twice and had to phone 3 times. Only I received the letter saying thanks for signing up for a new contract I would have been none the wiser, letter said I have 10days from the date on the letter to cancel, which funnily enough ther was only 3 days left!!!!! Is this not illegal???? signing someone up without consent!!!
On average have at least one fault per year - last one about 2mths ago and lasted from the entire weekend - no phone or BB - not happy
I am prepared to pay a bit more for better service and to be able to speak to people who speak english properly!!!

mrsdinozzo

I pay my TT bill monthly on line and have done since I signed up with them 18 months ago - no problems at all UNTIL - went online to pay bill in January this year - did the biz - up pops a message *oops there was a problem, please try later.* Tried again same day - payment went through nae problemo - email received confirming this. Following week, am online checking bank account - TT had taken TWO payments of the same amount. So, phoned TT - already feeling defeatist knowing I'd have to have a conversation with someone who would not understand a danged word of English but I squared my shoulders, took a deep breath and got through to a what sounded like a 8 year old child who had NO clue what I was talking about. I asked to speak to a supervisor - waited a minute or two and then spoke with *Monica* who has to be the most pig ignorant, obtuse, unfeasibly obnoxious creature to grace this earth - I refuse to pay DD because of warnings I had received from others when I was initially thinking of signing up - it was not their fault, it was all my fault because my computer must be faulty - it was not their fault because I did not pay by DD - it was all my fault because I should not be wasting her time with this - it was all my fault because the sun rose in the east that morning and for all she knew it was going to set somewhere else that night - she absolutely refused to refund me the one payment - and if she did it would take 28 days but she wasn't going to so yah boo sucks to me - following this tirade from this demented beast of a woman (at least I think it was female) - I began to shout - the problem was with their website, nothing to do with me - if I do not receive a satisfactory response IN WRITING and a cheque for the amount I requested - I would be seeking legal advice and would have my day in court - I told her she had 10 days to respond IN WRITING with a cheque. If I heard nothing in that time - I'd be on the phone again - demanding my refund...etc etc...she then slammed the phone down on me.

Four days later - a cheque for my refund arrived with NO apology - no nothing - and stranger still - the website was down that same day for urgent repairs....TT are now on probation...

marygav

I'm wondering why this company cannot be forced to cease trading.

On February 2nd 2012, I decided to give them a try. I paid for the line rental upfront. cost 114.00. I got an email confirming the order and an appointment for an engineer to call on 24th Feb between 1 and 6pm.

On February 3rd I got a text from talktalk with a reference number and a promiise of a welcome pack to follow. Nothing arrived and neither did the engineer!

On February 24th I call them to ask where the engineer was and was told he would indeed be here between the allocated time. He never arrived.

My futher emails on 24th, 25th, 26th, 27th and 28th and today that day was to cancel my order and refund my money but all I have had from them are generic emails saying they cannot respond to my enquiry unless I give them a talk talk telephone numner, and a password and the last four digits of my bank details! I'm exasperated and want to know how I can get my money back and further warn every unsuspecting potential customer to run a mile. They are acting no better than an organisation donning a suit for disguise into scamming people out of their hard earned cash. My worry is also that older people with not much experience of the internet are looking to go on line for the first time have the misfortune to chose this comany. They need protection too.

It's great to have this website to complain but the fact of the matter is that people come on here after they have been scammed. We need to do something to stop them in the first place. Like a health warning attached to their advertising sites as the stress they cause is detremental to people's health!

marygav

Fantastic...more people should take this action. They should be forced to stop trading. It's my opinion that they are no better than scam artists in suits.

newtonflotman

If your sure you are correct i.e you believe you have not started another contract with your agreement or that TalkTalk have failed to meet their service they are contract to do with you.

No.1 Cancel Direct Debit (It will be hard work to get your money back)
No.2 Send a £10 cheque to 'TalkTalk Telecom Ltd' request copies of all dialogues between yourself and TalkTalk including the original Sale/Contract start. Send to ; Data Protection Office, TalkTalk Group PLC, PO Box 390, Southampton, SO30 9AQ. I sent mine registered post.

WAIT APPROX 1-2 WEEKS
Then I'm fairly certain you will get a 'nice' person from TalkTalk CEO Office contact you. They instantly wrote off all cancelation fees, all disputed call costs and even refunded the £10 to get the dialogue copies. Plus I got a letter to confirm I do not owe any further monies to TalkTalk and a direct telephone no. to the manager in the CEO office.

I'm sure they are doing this as they know if to many people go to OFCOM they are likely to get a heavy fine or possibly lose their license

Oh, and I never got copies of the dialogues as I'm sure they don't want me showing hard evidence of failures within TalkTalk to other parties.

So if your sure you correct and TalkTalk are talking Bull give it a go.

.

welshmike_2

Thank you deptfreemoneytart for your message . 21-04-2011, 12:00 PM "Talktalk Direct Debit refund for all"

I've just checked my bank account statement and Talk Talk have overcharged me too:
01/02/2011 DIRECT DEBIT PAYMENT TO TALK TALK £24.46
02/03/2011 DIRECT DEBIT PAYMENT TO TALK TALK £24.92
24/03/2011 DIRECT DEBIT PAYMENT TO TALK TALK £23.97
28/04/2011 DIRECT DEBIT PAYMENT TO TALK TALK £28.16

I will be on the phone to them immediately.

(Edit) I phoned the TalkTalk call centre. The operator who answered had a difficult to understand accent and way of speaking (Indian?) he told me that the tool (is that Indian for a software system?) was not currently available and I should call back in 2 hours or so.
That makes me determined to not get angry but to get even.

(Edit2) Going back through my bank account into 2010 through early 2011 I found that Talk Talk failed to take the direct debit in January 2011. So the two debits in March 2011 were a catch-up.

Case closed.