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Nationwide CCard Customer Service
fluffymovie
Posts: 1,417 Forumite
Just had a really nice surprise when I logged onto my Nationwide credit card account.
Problems began as soon as I opened the account last month as I was given a credit limit and did a balance transfer to that limit which, put me over my limit immediately!
After ringing and being assured that I wouldn't be charged the full fee, the £12 overlimit fee would be refunded, that only the smaller d/debit would be taken, lo and behold, the full d/d was taken.
I rang and was told this would be refunded that day and in my bank within 3 working days. 3 working days later, no sign so I rang and was told that as it was not a 'credit balance' refund, they couldn't pay into a non nationwide account so had issued me a cheque that day!
Anyway, I put all my concerns into an e-mail to Nationwide who then rang me but hung up before I was able to say anything! Upon ringing back, I spoke to a nice lady who said she would look into things for me and tonight, I have a full and clear response to my concerns, the assurance that the training issues will be identified, my calls were listened to and I was misadvised and that I can have a £50 credit for my efforts.
Although the system has let me down, I feel it's important to give credit where credit is due and Nationwide have done their bit.
Problems began as soon as I opened the account last month as I was given a credit limit and did a balance transfer to that limit which, put me over my limit immediately!
After ringing and being assured that I wouldn't be charged the full fee, the £12 overlimit fee would be refunded, that only the smaller d/debit would be taken, lo and behold, the full d/d was taken.
I rang and was told this would be refunded that day and in my bank within 3 working days. 3 working days later, no sign so I rang and was told that as it was not a 'credit balance' refund, they couldn't pay into a non nationwide account so had issued me a cheque that day!
Anyway, I put all my concerns into an e-mail to Nationwide who then rang me but hung up before I was able to say anything! Upon ringing back, I spoke to a nice lady who said she would look into things for me and tonight, I have a full and clear response to my concerns, the assurance that the training issues will be identified, my calls were listened to and I was misadvised and that I can have a £50 credit for my efforts.
Although the system has let me down, I feel it's important to give credit where credit is due and Nationwide have done their bit.
I currently manage a Housing Benefit service and have been working in Housing / council tax benefit (as was) since 2001.
All views expressed in my posts are my own opinions and do not necessarily reflect those of my employer.
All views expressed in my posts are my own opinions and do not necessarily reflect those of my employer.
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