We’d like to remind Forumites to please avoid political debate on the Forum.

This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

MS Removal tool - help

Hi
I keep getting messages telling that MS removal tool has found something that is harmful to my computer, thing is I didnt even know I had a MS removal tool, it wont let me run my anti virus and keeps coming up with a screen asking for cash.

I cant see it in my program list to remove it and it wont let me run my anti virus

Please help

Thanks
I wish I would take my own advice!

Comments

  • stilltheone
    stilltheone Posts: 2,131 Forumite
    Try Hitman Pro 3.5


    Use this video as a guide.
  • GunJack
    GunJack Posts: 11,882 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    or, RKill and fully updated MBAM in Safe Mode initially :)
    ......Gettin' There, Wherever There is......

    I have a dodgy "i" key, so ignore spelling errors due to "i" issues, ...I blame Apple :D
  • GunJack
    GunJack Posts: 11,882 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    oh, and if you hadn't twigged, MS removal tool is a fake av prog, i.e. it's an infection ;)
    ......Gettin' There, Wherever There is......

    I have a dodgy "i" key, so ignore spelling errors due to "i" issues, ...I blame Apple :D
  • asbokid
    asbokid Posts: 2,008 Forumite
    The best MS removal tool is called Ubuntu.
  • Thanks for all the help, I downloaded both Hitman and RKill but it still wouldnt let me run them but Ubunto seems to solve it :j

    Is there any way I can make sure its totally gone?

    And which is the best free AV? I was using AVG but it let this b*gger through!

    Cheers again
    YDSM
    I wish I would take my own advice!
  • closed
    closed Posts: 10,886 Forumite
    how did ubunto solve it?

    avast free and malwarebytes free, assuming you still have windows installed.
    !!
    > . !!!! ----> .
  • Magic!! lol

    I dont really know, but I downloaded it onto a cd, ran it thought I had made a huge mistake listening to a total stranger on a forum :eek: as everything went purple but I stuck with it and followed a few instructions restarted and it allowed me to run my AV and now it seems be running ok.

    I've ran malwarebytes and cant see anything dodgy but I'm not really sure what I'm looking for?

    YDSM
    I wish I would take my own advice!
  • dogmaryxx
    dogmaryxx Posts: 2,446 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Post your last Malwarebytes log
  • The log:

    Malwarebytes' Anti-Malware 1.50.1.1100
    https://www.malwarebytes.org

    Database version: 6424

    Windows 6.0.6002 Service Pack 2
    Internet Explorer 8.0.6001.18702

    23/04/2011 11:20:55
    mbam-log-2011-04-23 (11-20-55).txt

    Scan type: Full scan (C:\|D:\|E:\|S:\|)
    Objects scanned: 251782
    Time elapsed: 55 minute(s), 35 second(s)

    Memory Processes Infected: 0
    Memory Modules Infected: 0
    Registry Keys Infected: 0
    Registry Values Infected: 0
    Registry Data Items Infected: 0
    Folders Infected: 0
    Files Infected: 0

    Memory Processes Infected:
    (No malicious items detected)

    Memory Modules Infected:
    (No malicious items detected)

    Registry Keys Infected:
    (No malicious items detected)

    Registry Values Infected:
    (No malicious items detected)

    Registry Data Items Infected:
    (No malicious items detected)

    Folders Infected:
    (No malicious items detected)

    Files Infected:
    (No malicious items detected)
    I wish I would take my own advice!
  • dogmaryxx
    dogmaryxx Posts: 2,446 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Scroll down to and action 22/23/24 on this guide to reset your Hosts file.

    Should be all good then.
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 352.1K Banking & Borrowing
  • 253.5K Reduce Debt & Boost Income
  • 454.2K Spending & Discounts
  • 245.1K Work, Benefits & Business
  • 600.7K Mortgages, Homes & Bills
  • 177.4K Life & Family
  • 258.9K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.2K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.