New line Connection Cost?? or free

moneysaver_2010

Hi,

Can someone clarify do all companies charge a connection cost?

I would like o2 home phone and broadband. However, £80 cost for connecting my new phone line.

Do any companies offer it for free? o2 website says its free for existing customers (mobile) however they said the connection to exchange is not (is that false advertising?) or have I misinterpreted what it stated?




Is there any company that offer a line, connection and charges at a decent price?

Heinz

If there's an exisiting, but 'stopped' (dial tone present but outgoing and incoming calls not possible), BT line, BT will usually reconnect* f.o.c.

I don't know of any other provider which does that.

* A 12 month line rental contract will be necessary.

moneysaver_2010

Thanks for reply.


I'll check that, if there is a tone.

What are the alternatives if there's no tone?

Buzby

None, really. There are only two options for UK customers, BT & Virgin, ot Kingston in Hull & Beverley. VM often waive reconnection depending on package and commitment. On BT, they are more easily able to absorb the cost in exchange for a minimum commitment term, even if Openreach have to be called in. For all the other virtual providers, as it is Openreach who do the work, they need to be paid regardless so these firms are ofen unwilling to shoulder this cost leaving the customer to pay.

BT is your best option, then if you want to switch after the minimum term, you do it with a working line, and there's no charge...

johnnyblount

Plusnet charged neice £49.99 for totally new connection / none existing with 1 month rolling contract on phone , free internet for 3 months , evening weekends phone for £11.99 month net is from £6.49 after 3 months no contract there either if router paid for or you use your own.

Was done on the refer deal which is still running you just need any existing member to refer you and give link , Ive done a few and they have always stuck to price they tell you in trial sign up or at least they have with those I know :)